O TYM ODCINKU
David DeAngelis, Senior Director of Technology Training and Support Services at Brightstar Lottery, joins Sarah Nicastro to share how his organization built a scalable professional competency program for over 600 field service technicians, from an 18-month behavioral research process, to a 6-month structured training model, to the technician feedback that made it all worthwhile.
Język angielski
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WYSZUKAJ MINIONE ODCINKI
Wyszukaj minione odcinki UNSCRIPTED.
INNE ODCINKI W TYM PODCASCIE
Kris Oldland, founder of Field Service News and Managing Director of 1927 Media, joins Sarah Nicastro for a candid conversation about selling the business he spent thirteen years building, what he observed about the field service industry during his time away, and the B2B publishing platform he's b…
Dr. Aymen Gatri, Professor of Cybersecurity and AI Defense in Berlin and Director of PMO Products at Konecranes, joins Sarah Nicastro to add a layer of pragmatic necessity to the AI buzz — covering the hidden risks of AI in service, why governance and accountability are being overlooked, and how to…
Dave Mackerness, Director at Kaer and 2024 Stand Out 50 leader, returns to UNSCRIPTED to share what five years of scaling cooling-as-a-service has taught him — from building a regional footprint across Asia, to managing the customer behavior shift that comes with outcome-based models, to the AI pla…
What would it take for maintenance to become something people actually aspire to be part of? In this episode of Assets UNSCRIPTED, host Berend Booms sits down with Kevin Clark, Head of Industrial Strategy and Asset Management at Siemens. Kevin started his career turning wrenches on the shop floor a…
Zastrzeżenie: Podcast i grafika osadzone na tej stronie pochodzą z Future of Field Service, który jest własnością jego właściciela i nie jest powiązany ani wspierany przez Listen Notes, Inc.
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