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Wyszukaj minione odcinki Trust Me, I'm a CSM.

INNE ODCINKI W TYM PODCASCIE

Our sales vs CSMs debate kicks into a higher gear in Part 2 as we discuss the Ideal Customer Profile, why it's so important, and why occasionally (!) Sales just ignores it and carries on regardless. Don't worry, we're all still friends by the end :-) Join Louise Lundgren, Jeff Heckle…
In this bumper episode, we welcome Tim Nursall as our guest speaker. We cover a range of important topics such as :How should you use user data points in  parallel to your 'gut' feeling about account health and required activities. Can you rely entirely on the user / adoption data that co…
This episode pits Sales against CSMs in the first of our two-parter about how Sales and CS can collaborate, make money and avoid stepping on each other's toes!Valerio and William are joined by Louise Lundgren and Jeff Heckler

From Culture to Community

Building on the theme of CS Culture, William Belcher speaks to Bhavika Khochhar about why people join communities, how it can help a CSM to be a part of the CS community,  and ways to contribute and support colleagues and peers within the Customer Success industry.
Valerio and William are joined by Bassam Khoreich - Bassam has been a CSM for a number of years and is a vocal and passionate member of the global Customer Success community. We discuss the ins and outs of building a culture of CS within your own organization, some things that work well, and from t…
Zastrzeżenie: Podcast i grafika osadzone na tej stronie pochodzą z William Belcher & Valerio Bianconi, który jest własnością jego właściciela i nie jest powiązany ani wspierany przez Listen Notes, Inc.