O TYM ODCINKU
What happens when a CEO who's leading a 400 person global business built around AI powered productivity gets dealt a scenario where a meaningful strategic decision he championed, a senior sales leader hire he personally made, has produced mixed results at best, the evidence is strong enough that reversing course is defensible, and there's two weeks until the next board meeting?
Sabby unpacks how Dext rolled out Claude to every single employee at the start of the year with AI champions by function who teach rather than do it for you, why he can now predict customer churn 120 days in advance using behavioral data like login frequency and invoice processing, and what changed when he started using AI to give his sales team leading indicators that tell them which deals a rep is sandbagging based on historical patterns.
If you're leading through hiring mistakes, trying to balance evidence with emotional ownership when the hire was yours, or want to understand what it looks like to roll out AI across an entire organization with champions who teach curiosity, this breakdown is packed with insights you can apply immediately.
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Connect with Sabby: https://www.linkedin.com/in/sabbygill/
Connect with your host Ben Stocken: https://www.linkedin.com/in/benstocken
TRANSKRYPCJA 🔗
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One of the biggest challenges you have from a leadership perspective is time.
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It's the one thing you never get back, but you always wish you had more of it.
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I can give you indicators 120 days in advance that will basically tell you who is the next most likely person to churn.
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If somebody just turns around and says, don't worry, I'll just do it for you.
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