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The episode features historian and leadership educator Jared Peatman discussing his book A Hell of a Regiment, a 10+ year research project on the 20th Maine and its pivotal role at Gettysburg as a story of ordinary civilians rapidly becoming an effective unit under national stakes. Peatman explains…
CX Summit panel discussion on the role of humans in AI-driven service delivery, defining “human in the loop” (active review in workflows) versus “human on the loop” (oversight and intervention when flagged). Panelist also discuss adoption approaches, emphasizing employee trust, governance, readines…
A panel discussion from CX Summit event, on unifying customer data to deliver seamless service across channels. Panelists describe diverse customers and the consequences of siloed data, including repeated identity verification, poor experiences, and high stakes errors like incorrect benefit payment…
Proud to have Gary Washington on today's show. He is a former Air Force member, longtime federal IT leader, and former USDA CIO (eight years), now Chief Strategy Officer at ACT-IAC. Washington recounts his career across agencies including Treasury, HHS, FDA, OMB, and USDA, and explains how mil…
ACT-IAC’s 2026 Health Innovation Summit featured a panel on mission-critical AI decision-making across CMS, FDA, and NCI. Panelists described AI’s growing day-to-day role, including secure NIH-wide tools, productivity gains (reported time savings), and reducing administrative friction like performa…
Zastrzeżenie: Podcast i grafika osadzone na tej stronie pochodzą z ACT-IAC, który jest własnością jego właściciela i nie jest powiązany ani wspierany przez Listen Notes, Inc.