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New Cars. Used Cars. Service. Parts. Same dealership — so why are they so often working against each other?
When departments compete instead of collaborate, the entire dealership pays for it — in profitability, culture and the customer experience.
In this episode of Fixed Ops Focus, Steve Shaw and Dave Rogers are joined by Jamie Powers of Rhythm CDJR to talk about breaking down the walls between departments and getting the entire store working toward the same goal.
When departments compete instead of collaborate, the entire dealership pays for it — in profitability, culture and the customer experience.
In this episode of Fixed Ops Focus, Steve Shaw and Dave Rogers are joined by Jamie Powers of Rhythm CDJR to talk about breaking down the walls between departments and getting the entire store working toward the same goal.
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INNE ODCINKI W TYM PODCASCIE
Want customers for life? Start giving them reasons to come back.
In Episode 85 of Fixed Ops Focus, Steve Shaw and Dave Rogers dig into customer retention through lifetime warranties — and why keeping customers may be a lot simpler than dealerships make it.
The philosophy is pretty straightforward…
It takes a special kind of genius to call a customer at 10:06 PM on a Saturday night.
In Episode 88 of Fixed Ops Focus, Steve Shaw and Dave Rogers are back on one of their favorite subjects: customer retention.
But first, Steve has a story you really can't make up.
Two weeks after buying a vehi…
What happens when a Fixed Ops Director gets tired of the way service scheduling works? He builds something better.
Steve Shaw and Dave Rogers sit down with Jimmy Powell, Fixed Operations Director of Horne Auto Group, for a conversation about AI, scheduling, profitability, and what happens when a d…
Steve Shaw and Dave Rogers are back from Las Vegas, where they attended the Mercedes-Benz After-Sales event — and Dave and his team managed to squeeze in The Wizard of Oz at the Sphere.
Naturally, the two somehow became one conversation.
Steve Shaw and Dave Rogers make the case that once-a-year feedback simply doesn’t work anymore.
As Steve puts it:
“Pat me on the back every day, or I’m going away.”
Employees want to know how they’re doing right now — not eleven months from now in an awkward meeting with a manager and a piece of…
Zastrzeżenie: Podcast i grafika osadzone na tej stronie pochodzą z Steve Shaw & Dave Rogers, który jest własnością jego właściciela i nie jest powiązany ani wspierany przez Listen Notes, Inc.
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