WEBVTT
1
00:00:00.280 --> 00:00:06.839
And now Effective Communication with Phil Zeller, CEO Dale Carnegie Southwest, Michigan.
2
00:00:07.519 --> 00:00:11.160
Do you know what's fascinating, What is fascinating out there?
3
00:00:11.679 --> 00:00:17.199
Resilient people? Resilient people are fascinating. Since I was a
4
00:00:17.199 --> 00:00:20.280
little kid, I was always amazed at the person who
5
00:00:20.320 --> 00:00:23.519
could be knocked down time and time again and get
6
00:00:23.559 --> 00:00:26.120
back up. And that might be you. And if it is,
7
00:00:26.239 --> 00:00:30.480
kudos to you, Phil Zeller, effected Communication. It is such
8
00:00:30.519 --> 00:00:33.840
an honor to be with you. I'm jazz today because
9
00:00:33.960 --> 00:00:37.640
thinking about resilient people, thinking about people that have enough
10
00:00:37.640 --> 00:00:40.679
gumption to keep on trying even when the odds are
11
00:00:40.719 --> 00:00:43.640
against him, right, they can go out and make it happen.
12
00:00:44.159 --> 00:00:46.159
And I saw a quote the other day, a quote
13
00:00:46.159 --> 00:00:49.719
from Confucius, and some of you have heard about Confucius,
14
00:00:49.719 --> 00:00:53.759
and Confucius had this quote that said, our greatest glory
15
00:00:53.840 --> 00:00:58.240
is not and never failing, but in rising every time
16
00:00:58.520 --> 00:00:59.920
we fall.
17
00:01:00.079 --> 00:01:01.719
How cool is that? Pretty simple?
18
00:01:01.719 --> 00:01:07.920
Pretty straightforward, being able to experience failures and get back up.
19
00:01:08.920 --> 00:01:11.200
And as a kid growing up, I grew up in
20
00:01:11.239 --> 00:01:14.079
Michigan in the United States of America, and I remember
21
00:01:14.120 --> 00:01:16.159
I used to go to this place called Greenfield Village,
22
00:01:16.239 --> 00:01:19.719
which is down in Dearborn, Michigan, and they had a
23
00:01:19.760 --> 00:01:24.200
replica of Edison's Menlo Park. That's Thomas Edison, the inventor
24
00:01:24.239 --> 00:01:27.079
of the light bulb. And as I mentioned, I was
25
00:01:27.159 --> 00:01:29.879
fascinated by people that are willing to challenge things and
26
00:01:30.280 --> 00:01:33.159
come up with new things and invent new things, because
27
00:01:33.439 --> 00:01:38.959
you have to have some type of self confidence, reliance,
28
00:01:39.560 --> 00:01:42.359
something that clicks in you says you know what, I'm
29
00:01:42.400 --> 00:01:46.640
going to go after this, And that resilience is amazing.
30
00:01:46.719 --> 00:01:49.200
And to think that they asked Thomas Edison, how many
31
00:01:49.200 --> 00:01:51.519
times did you fail at making a light bulb before
32
00:01:51.519 --> 00:01:54.840
it actually worked? He said, well, I failed over ten
33
00:01:54.879 --> 00:01:58.159
thousand times, and in his mind it was at least
34
00:01:58.239 --> 00:01:59.280
ten thousand times.
35
00:01:59.359 --> 00:01:59.599
Right.
36
00:02:00.200 --> 00:02:02.040
Some people went back and looked at the work and
37
00:02:02.079 --> 00:02:03.959
they said, well, actually, by the time he got to
38
00:02:04.000 --> 00:02:08.039
the bamboo filament, which finally worked, it was about two thousand,
39
00:02:08.199 --> 00:02:10.719
seven hundred and seventy four times that he failed with
40
00:02:10.800 --> 00:02:14.879
the bamboo filament and light bulb before it actually worked.
41
00:02:16.080 --> 00:02:18.680
But when's the last time you failed as something two
42
00:02:18.719 --> 00:02:21.639
thousand and seven hundred and seventy four times before it
43
00:02:21.800 --> 00:02:24.439
worked and you had enough gumption to get back up
44
00:02:24.479 --> 00:02:29.120
and try it again. So this fascination about people's resilience.
45
00:02:29.120 --> 00:02:31.439
And if you look about heroes and you look about
46
00:02:31.479 --> 00:02:35.319
people in history that made amazing things happen, there was
47
00:02:35.400 --> 00:02:38.800
something in them that got them to drive and push.
48
00:02:39.280 --> 00:02:40.960
And I'm going to share with you today it's in
49
00:02:41.080 --> 00:02:43.280
you too. It truly is in you too.
50
00:02:43.360 --> 00:02:47.000
Because every person, if you've ever played a sport, or
51
00:02:47.039 --> 00:02:49.400
you ever played an instrument, or you have a hobby
52
00:02:49.479 --> 00:02:52.280
or a game that you really like, and every time
53
00:02:52.319 --> 00:02:55.120
you practice that, every time you worked at it, you
54
00:02:55.159 --> 00:02:57.840
got a little bit better. And each time you would
55
00:02:57.919 --> 00:03:00.120
have failures or something would go right, or maybe if
56
00:03:00.120 --> 00:03:02.960
you had a coach and they hollered at you and said, hey, that's.
57
00:03:02.759 --> 00:03:04.080
Not how you do it. You do it like this.
58
00:03:04.240 --> 00:03:06.919
You know about it, right, And so you shifted gears
59
00:03:07.400 --> 00:03:09.560
and you got yourself back up, and you went it again,
60
00:03:09.639 --> 00:03:13.680
and you kept learning and you learning because practice makes permanent.
61
00:03:14.319 --> 00:03:18.400
Dale Carnegie documented this practice makes permanent. Practice doesn't make
62
00:03:18.520 --> 00:03:22.319
perfect perfect, that's a pipe dream. How many people do
63
00:03:22.319 --> 00:03:25.199
you know what are perfect? Even the greatest athletes of
64
00:03:25.240 --> 00:03:28.000
all time. Take Major League Baseball in the United States
65
00:03:28.000 --> 00:03:31.319
of America. Major League Baseball a great sport. A lot
66
00:03:31.360 --> 00:03:34.199
of people play baseball all over the world. Well, what's
67
00:03:34.199 --> 00:03:36.919
a great batting average? And if you think about a
68
00:03:36.960 --> 00:03:41.960
great batting average, do the math relate that back to academics?
69
00:03:42.080 --> 00:03:46.960
Guess what you'd be failing. So it's all in perspective
70
00:03:47.080 --> 00:03:49.360
and it's what are you learning from and what are
71
00:03:49.360 --> 00:03:52.240
you growing from? And you have to have the resilience
72
00:03:52.280 --> 00:03:55.919
in yourself. To create that resilience, you have to remind
73
00:03:55.919 --> 00:03:58.199
yourself that the things I've been able to do, I
74
00:03:58.319 --> 00:04:01.759
practice at them, I worked at them. So some people say, well,
75
00:04:01.759 --> 00:04:03.840
how do you do that in everyday life? How do
76
00:04:03.879 --> 00:04:07.680
you practice for everyday life? Well, just like a great inventor,
77
00:04:07.719 --> 00:04:09.599
you created an opportunity for yourself.
78
00:04:10.199 --> 00:04:11.039
Yes, you can do this.
79
00:04:11.120 --> 00:04:14.919
You can create little opportunities all day long that don't
80
00:04:15.000 --> 00:04:18.879
have that do have some failure rate to them, but
81
00:04:18.920 --> 00:04:21.319
they're not huge consequences for the failure.
82
00:04:22.279 --> 00:04:23.680
And I learned at a young age.
83
00:04:23.680 --> 00:04:25.839
And I can remember as a young man working at
84
00:04:25.920 --> 00:04:27.800
a convenience store and I used to have to stock
85
00:04:27.839 --> 00:04:30.199
the cooler and it would take people eight to ten
86
00:04:30.240 --> 00:04:33.199
hours to stock the cooler. And I decide, this is
87
00:04:33.240 --> 00:04:35.279
an opportunity for me to push myself. What if I
88
00:04:35.319 --> 00:04:38.240
could stock the cooler, make it look really good and
89
00:04:38.279 --> 00:04:40.600
do a really good job and do it less time
90
00:04:40.680 --> 00:04:44.120
than anybody. Well, I didn't tell anybody this was my challenge.
91
00:04:44.199 --> 00:04:46.959
I made the challenge up for myself and actually turn
92
00:04:47.000 --> 00:04:49.160
it into a game. Some of you heard this gamification.
93
00:04:49.439 --> 00:04:51.759
It's been around for a while now. Actually, as a child,
94
00:04:51.800 --> 00:04:54.120
I would turn things into games for myself and compete
95
00:04:54.160 --> 00:04:54.879
with myself.
96
00:04:55.079 --> 00:04:56.480
So I actually I have a scorecard.
97
00:04:56.879 --> 00:04:59.199
I'd go into the cooler at the convenience store that
98
00:04:59.240 --> 00:05:02.079
I worked, and when the inventory came in, I would
99
00:05:02.240 --> 00:05:04.639
create a point system to give myself points for how
100
00:05:04.720 --> 00:05:07.600
quickly I could load, unload, and pack the cooler and
101
00:05:07.639 --> 00:05:11.519
get it done. That gamification pushed me, and it was
102
00:05:11.560 --> 00:05:13.600
a way that I've done every day of my life
103
00:05:13.680 --> 00:05:17.199
to push myself to realize that failure will happen. The
104
00:05:17.319 --> 00:05:20.360
question today, and the question you have is are you
105
00:05:20.399 --> 00:05:22.439
getting back up? You got to get up up on
106
00:05:22.560 --> 00:05:25.680
the floor. You got to make it happen. You'll get stronger,
107
00:05:25.839 --> 00:05:27.600
but you got to believe in it, and you got
108
00:05:27.600 --> 00:05:30.279
to keep on trying because practice makes permanent.
109
00:05:30.439 --> 00:05:31.519
Not go make it happen
1
00:00:00.280 --> 00:00:06.839
And now Effective Communication with Phil Zeller, CEO Dale Carnegie Southwest, Michigan.
2
00:00:07.519 --> 00:00:11.160
Do you know what's fascinating, What is fascinating out there?
3
00:00:11.679 --> 00:00:17.199
Resilient people? Resilient people are fascinating. Since I was a
4
00:00:17.199 --> 00:00:20.280
little kid, I was always amazed at the person who
5
00:00:20.320 --> 00:00:23.519
could be knocked down time and time again and get
6
00:00:23.559 --> 00:00:26.120
back up. And that might be you. And if it is,
7
00:00:26.239 --> 00:00:30.480
kudos to you, Phil Zeller, effected Communication. It is such
8
00:00:30.519 --> 00:00:33.840
an honor to be with you. I'm jazz today because
9
00:00:33.960 --> 00:00:37.640
thinking about resilient people, thinking about people that have enough
10
00:00:37.640 --> 00:00:40.679
gumption to keep on trying even when the odds are
11
00:00:40.719 --> 00:00:43.640
against him, right, they can go out and make it happen.
12
00:00:44.159 --> 00:00:46.159
And I saw a quote the other day, a quote
13
00:00:46.159 --> 00:00:49.719
from Confucius, and some of you have heard about Confucius,
14
00:00:49.719 --> 00:00:53.759
and Confucius had this quote that said, our greatest glory
15
00:00:53.840 --> 00:00:58.240
is not and never failing, but in rising every time
16
00:00:58.520 --> 00:00:59.920
we fall.
17
00:01:00.079 --> 00:01:01.719
How cool is that? Pretty simple?
18
00:01:01.719 --> 00:01:07.920
Pretty straightforward, being able to experience failures and get back up.
19
00:01:08.920 --> 00:01:11.200
And as a kid growing up, I grew up in
20
00:01:11.239 --> 00:01:14.079
Michigan in the United States of America, and I remember
21
00:01:14.120 --> 00:01:16.159
I used to go to this place called Greenfield Village,
22
00:01:16.239 --> 00:01:19.719
which is down in Dearborn, Michigan, and they had a
23
00:01:19.760 --> 00:01:24.200
replica of Edison's Menlo Park. That's Thomas Edison, the inventor
24
00:01:24.239 --> 00:01:27.079
of the light bulb. And as I mentioned, I was
25
00:01:27.159 --> 00:01:29.879
fascinated by people that are willing to challenge things and
26
00:01:30.280 --> 00:01:33.159
come up with new things and invent new things, because
27
00:01:33.439 --> 00:01:38.959
you have to have some type of self confidence, reliance,
28
00:01:39.560 --> 00:01:42.359
something that clicks in you says you know what, I'm
29
00:01:42.400 --> 00:01:46.640
going to go after this, And that resilience is amazing.
30
00:01:46.719 --> 00:01:49.200
And to think that they asked Thomas Edison, how many
31
00:01:49.200 --> 00:01:51.519
times did you fail at making a light bulb before
32
00:01:51.519 --> 00:01:54.840
it actually worked? He said, well, I failed over ten
33
00:01:54.879 --> 00:01:58.159
thousand times, and in his mind it was at least
34
00:01:58.239 --> 00:01:59.280
ten thousand times.
35
00:01:59.359 --> 00:01:59.599
Right.
36
00:02:00.200 --> 00:02:02.040
Some people went back and looked at the work and
37
00:02:02.079 --> 00:02:03.959
they said, well, actually, by the time he got to
38
00:02:04.000 --> 00:02:08.039
the bamboo filament, which finally worked, it was about two thousand,
39
00:02:08.199 --> 00:02:10.719
seven hundred and seventy four times that he failed with
40
00:02:10.800 --> 00:02:14.879
the bamboo filament and light bulb before it actually worked.
41
00:02:16.080 --> 00:02:18.680
But when's the last time you failed as something two
42
00:02:18.719 --> 00:02:21.639
thousand and seven hundred and seventy four times before it
43
00:02:21.800 --> 00:02:24.439
worked and you had enough gumption to get back up
44
00:02:24.479 --> 00:02:29.120
and try it again. So this fascination about people's resilience.
45
00:02:29.120 --> 00:02:31.439
And if you look about heroes and you look about
46
00:02:31.479 --> 00:02:35.319
people in history that made amazing things happen, there was
47
00:02:35.400 --> 00:02:38.800
something in them that got them to drive and push.
48
00:02:39.280 --> 00:02:40.960
And I'm going to share with you today it's in
49
00:02:41.080 --> 00:02:43.280
you too. It truly is in you too.
50
00:02:43.360 --> 00:02:47.000
Because every person, if you've ever played a sport, or
51
00:02:47.039 --> 00:02:49.400
you ever played an instrument, or you have a hobby
52
00:02:49.479 --> 00:02:52.280
or a game that you really like, and every time
53
00:02:52.319 --> 00:02:55.120
you practice that, every time you worked at it, you
54
00:02:55.159 --> 00:02:57.840
got a little bit better. And each time you would
55
00:02:57.919 --> 00:03:00.120
have failures or something would go right, or maybe if
56
00:03:00.120 --> 00:03:02.960
you had a coach and they hollered at you and said, hey, that's.
57
00:03:02.759 --> 00:03:04.080
Not how you do it. You do it like this.
58
00:03:04.240 --> 00:03:06.919
You know about it, right, And so you shifted gears
59
00:03:07.400 --> 00:03:09.560
and you got yourself back up, and you went it again,
60
00:03:09.639 --> 00:03:13.680
and you kept learning and you learning because practice makes permanent.
61
00:03:14.319 --> 00:03:18.400
Dale Carnegie documented this practice makes permanent. Practice doesn't make
62
00:03:18.520 --> 00:03:22.319
perfect perfect, that's a pipe dream. How many people do
63
00:03:22.319 --> 00:03:25.199
you know what are perfect? Even the greatest athletes of
64
00:03:25.240 --> 00:03:28.000
all time. Take Major League Baseball in the United States
65
00:03:28.000 --> 00:03:31.319
of America. Major League Baseball a great sport. A lot
66
00:03:31.360 --> 00:03:34.199
of people play baseball all over the world. Well, what's
67
00:03:34.199 --> 00:03:36.919
a great batting average? And if you think about a
68
00:03:36.960 --> 00:03:41.960
great batting average, do the math relate that back to academics?
69
00:03:42.080 --> 00:03:46.960
Guess what you'd be failing. So it's all in perspective
70
00:03:47.080 --> 00:03:49.360
and it's what are you learning from and what are
71
00:03:49.360 --> 00:03:52.240
you growing from? And you have to have the resilience
72
00:03:52.280 --> 00:03:55.919
in yourself. To create that resilience, you have to remind
73
00:03:55.919 --> 00:03:58.199
yourself that the things I've been able to do, I
74
00:03:58.319 --> 00:04:01.759
practice at them, I worked at them. So some people say, well,
75
00:04:01.759 --> 00:04:03.840
how do you do that in everyday life? How do
76
00:04:03.879 --> 00:04:07.680
you practice for everyday life? Well, just like a great inventor,
77
00:04:07.719 --> 00:04:09.599
you created an opportunity for yourself.
78
00:04:10.199 --> 00:04:11.039
Yes, you can do this.
79
00:04:11.120 --> 00:04:14.919
You can create little opportunities all day long that don't
80
00:04:15.000 --> 00:04:18.879
have that do have some failure rate to them, but
81
00:04:18.920 --> 00:04:21.319
they're not huge consequences for the failure.
82
00:04:22.279 --> 00:04:23.680
And I learned at a young age.
83
00:04:23.680 --> 00:04:25.839
And I can remember as a young man working at
84
00:04:25.920 --> 00:04:27.800
a convenience store and I used to have to stock
85
00:04:27.839 --> 00:04:30.199
the cooler and it would take people eight to ten
86
00:04:30.240 --> 00:04:33.199
hours to stock the cooler. And I decide, this is
87
00:04:33.240 --> 00:04:35.279
an opportunity for me to push myself. What if I
88
00:04:35.319 --> 00:04:38.240
could stock the cooler, make it look really good and
89
00:04:38.279 --> 00:04:40.600
do a really good job and do it less time
90
00:04:40.680 --> 00:04:44.120
than anybody. Well, I didn't tell anybody this was my challenge.
91
00:04:44.199 --> 00:04:46.959
I made the challenge up for myself and actually turn
92
00:04:47.000 --> 00:04:49.160
it into a game. Some of you heard this gamification.
93
00:04:49.439 --> 00:04:51.759
It's been around for a while now. Actually, as a child,
94
00:04:51.800 --> 00:04:54.120
I would turn things into games for myself and compete
95
00:04:54.160 --> 00:04:54.879
with myself.
96
00:04:55.079 --> 00:04:56.480
So I actually I have a scorecard.
97
00:04:56.879 --> 00:04:59.199
I'd go into the cooler at the convenience store that
98
00:04:59.240 --> 00:05:02.079
I worked, and when the inventory came in, I would
99
00:05:02.240 --> 00:05:04.639
create a point system to give myself points for how
100
00:05:04.720 --> 00:05:07.600
quickly I could load, unload, and pack the cooler and
101
00:05:07.639 --> 00:05:11.519
get it done. That gamification pushed me, and it was
102
00:05:11.560 --> 00:05:13.600
a way that I've done every day of my life
103
00:05:13.680 --> 00:05:17.199
to push myself to realize that failure will happen. The
104
00:05:17.319 --> 00:05:20.360
question today, and the question you have is are you
105
00:05:20.399 --> 00:05:22.439
getting back up? You got to get up up on
106
00:05:22.560 --> 00:05:25.680
the floor. You got to make it happen. You'll get stronger,
107
00:05:25.839 --> 00:05:27.600
but you got to believe in it, and you got
108
00:05:27.600 --> 00:05:30.279
to keep on trying because practice makes permanent.
109
00:05:30.439 --> 00:05:31.519
Not go make it happen
