WEBVTT
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And now, Effective Communication with Phil Zeller, CEO, Dale Carnegie
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Southwest Michigan. So there I was just the other day.
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I'm in my car. I'm trying to drive home. I
4
00:00:13.560 --> 00:00:17.890
can't get through town. I can't get through town. Now,
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there was no huge disaster anywhere. It wasn't an act
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of nature. It wasn't a tornado or hurricane or anything
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like that. It wasn't that blown.
8
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Out of perspective. It simply was road construction.
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And I'm trying to drive into town and I got
10
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to get through town to get to my house. It's
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the end of a day and I can't get through.
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So I go around to find a different direction.
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And guess what? I run into more road construction.
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And the second way I'm trying to get to town,
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I can't get into town the second way. And you
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know what? It's just how days go sometimes. You know,
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it's the first one's the frustration. The second one is
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even more irritating. And then the third time, I go
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another direction and get it. And guess what? I hit
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the trifecta. Road construction again. Three ways to get to town.
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And every one of them was blocked off. Think about
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that for a moment. You have those situations come up.
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It's like, boom, you're on autopilot. You know how to
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get home. You know you just want to go. You
25
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know where you need to go. And then all of
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a sudden it's like, whoa, what is this?
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I'm getting blocked here. And then all of a sudden
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it happens again. And a third time.
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And you're thinking, what did I do to deserve this?
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But the funny thing about it is the story ends well.
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I did make it home. I found a way. It
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took a little while. I had to be patient, had
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to seek a little understanding, had to trust myself, had
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to take myself off autopilot. I put myself into active
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mode and actively understanding exactly where I'm at.
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What are my options?
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What can I do? What's safe? Do I got to
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turn around? Where do I go from here? But I
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started processing everything. But here's the beautiful thing, my friends.
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I made it home.
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And this is the key. Now you say, Phil, Effective communication.
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What does this have to do with effective communication? Well,
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let me share with you. It's just like giving a presentation.
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This is so fundamental of giving a presentation. We have
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to know where we want to end up. And the
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only way you're going to know where you are going
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to end up is if you know it like you
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know the back of your hand. You have to know
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how to get there. You have to be able to
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overcome the obstacles. during that presentation.
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It takes me to a time I was doing my
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first ever TEDx talk. Oh, it was a glorious thing.
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I had prepared. I was so prepared.
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I was going to give a TEDx talk, my first
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TEDx talk, and I thought this is going to be amazing.
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How blessed am I that I have an opportunity to
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share some wisdom with the world. And as I prepared
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for my talk and got my notes together, my 20-minute presentation,
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where was I going to take this crowd? What journey
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was I going to take them on? And where was
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I going to land the plane, as I've shared with
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you before here on Effective Communication? And interestingly enough, like
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all great plans, like me trying to get home the
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other day, I walk out on that stage and I
65
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look at my audience and I think to myself, oh,
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Insert word there. Yes, panic took over. You see, I
67
00:03:43.650 --> 00:03:47.340
had prepared my talk for an audience for the United
68
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States of America. I realized that my talk was full
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of examples specifically from my experience in the United States
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of America. And as I looked at my audience, I
71
00:03:59.740 --> 00:04:02.659
later found out that my audience was represented by 124
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different nationalities. Literally, an international audience there for this TEDx conference.
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And as I thought right there in front of that group,
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oh my gosh, what am I going to do? Panic
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could set in, but I didn't have time to panic.
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I'm under the bright lights. I've got to deliver. As
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my mother always said, she was in theater. She said,
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this show must go on. So what I reminded myself
79
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of that moment, I trusted myself. I spent my whole
80
00:04:35.920 --> 00:04:40.439
life preparing to give this talk. One simple change, we
81
00:04:40.480 --> 00:04:43.990
could make an education that would revolutionize learning in the world.
82
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Oh, it was powerful. And my whole life has.
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Been dedicated to understanding this and how we could make
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this change, to change the way we develop people globally.
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And I knew it, even though my examples were American-based.
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I knew that I could tweak them to reach an
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international audience.
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00:05:04.579 --> 00:05:07.329
So in that moment... I had to trust myself.
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00:05:07.350 --> 00:05:09.860
I had to trust myself that I could tweak.
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It and go on. And you know what? 20 minutes later,
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I had a cheering audience. They were giving me applause.
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They were excited.
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So the fundamental lesson, what's the takeaway for you today,
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my friend?
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Trust yourself. Think about it.
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00:05:25.569 --> 00:05:30.129
Spend your entire life knowing your material so well that
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00:05:30.180 --> 00:05:32.639
you feel you own it. And if you do that,
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00:05:33.220 --> 00:05:36.980
you will confidently give that presentation. Now go make it happen.
1
00:00:00.410 --> 00:00:05.599
And now, Effective Communication with Phil Zeller, CEO, Dale Carnegie
2
00:00:05.679 --> 00:00:09.859
Southwest Michigan. So there I was just the other day.
3
00:00:10.019 --> 00:00:12.619
I'm in my car. I'm trying to drive home. I
4
00:00:13.560 --> 00:00:17.890
can't get through town. I can't get through town. Now,
5
00:00:17.949 --> 00:00:22.370
there was no huge disaster anywhere. It wasn't an act
6
00:00:22.550 --> 00:00:25.149
of nature. It wasn't a tornado or hurricane or anything
7
00:00:25.210 --> 00:00:27.489
like that. It wasn't that blown.
8
00:00:27.210 --> 00:00:30.089
Out of perspective. It simply was road construction.
9
00:00:32.210 --> 00:00:34.929
And I'm trying to drive into town and I got
10
00:00:34.950 --> 00:00:36.570
to get through town to get to my house. It's
11
00:00:36.609 --> 00:00:38.340
the end of a day and I can't get through.
12
00:00:38.630 --> 00:00:41.520
So I go around to find a different direction.
13
00:00:42.280 --> 00:00:45.479
And guess what? I run into more road construction.
14
00:00:45.920 --> 00:00:47.840
And the second way I'm trying to get to town,
15
00:00:48.060 --> 00:00:51.479
I can't get into town the second way. And you
16
00:00:51.520 --> 00:00:54.670
know what? It's just how days go sometimes. You know,
17
00:00:54.729 --> 00:00:57.369
it's the first one's the frustration. The second one is
18
00:00:57.429 --> 00:01:00.590
even more irritating. And then the third time, I go
19
00:01:00.649 --> 00:01:03.859
another direction and get it. And guess what? I hit
20
00:01:03.899 --> 00:01:09.079
the trifecta. Road construction again. Three ways to get to town.
21
00:01:09.420 --> 00:01:15.939
And every one of them was blocked off. Think about
22
00:01:15.980 --> 00:01:20.170
that for a moment. You have those situations come up.
23
00:01:20.640 --> 00:01:24.030
It's like, boom, you're on autopilot. You know how to
24
00:01:24.069 --> 00:01:26.269
get home. You know you just want to go. You
25
00:01:26.290 --> 00:01:28.269
know where you need to go. And then all of
26
00:01:28.290 --> 00:01:30.090
a sudden it's like, whoa, what is this?
27
00:01:30.450 --> 00:01:32.379
I'm getting blocked here. And then all of a sudden
28
00:01:32.420 --> 00:01:34.819
it happens again. And a third time.
29
00:01:35.280 --> 00:01:37.939
And you're thinking, what did I do to deserve this?
30
00:01:39.340 --> 00:01:42.310
But the funny thing about it is the story ends well.
31
00:01:43.159 --> 00:01:45.439
I did make it home. I found a way. It
32
00:01:45.480 --> 00:01:47.689
took a little while. I had to be patient, had
33
00:01:47.700 --> 00:01:50.549
to seek a little understanding, had to trust myself, had
34
00:01:50.569 --> 00:01:55.730
to take myself off autopilot. I put myself into active
35
00:01:55.810 --> 00:01:59.049
mode and actively understanding exactly where I'm at.
36
00:01:59.109 --> 00:01:59.969
What are my options?
37
00:02:00.030 --> 00:02:02.109
What can I do? What's safe? Do I got to
38
00:02:02.170 --> 00:02:04.170
turn around? Where do I go from here? But I
39
00:02:04.189 --> 00:02:07.329
started processing everything. But here's the beautiful thing, my friends.
40
00:02:08.240 --> 00:02:08.939
I made it home.
41
00:02:09.800 --> 00:02:14.050
And this is the key. Now you say, Phil, Effective communication.
42
00:02:14.310 --> 00:02:17.129
What does this have to do with effective communication? Well,
43
00:02:17.610 --> 00:02:21.409
let me share with you. It's just like giving a presentation.
44
00:02:21.770 --> 00:02:28.750
This is so fundamental of giving a presentation. We have
45
00:02:28.789 --> 00:02:31.909
to know where we want to end up. And the
46
00:02:31.990 --> 00:02:34.169
only way you're going to know where you are going
47
00:02:34.189 --> 00:02:35.770
to end up is if you know it like you
48
00:02:35.810 --> 00:02:38.150
know the back of your hand. You have to know
49
00:02:38.229 --> 00:02:40.590
how to get there. You have to be able to
50
00:02:40.750 --> 00:02:44.099
overcome the obstacles. during that presentation.
51
00:02:46.250 --> 00:02:48.969
It takes me to a time I was doing my
52
00:02:49.030 --> 00:02:53.349
first ever TEDx talk. Oh, it was a glorious thing.
53
00:02:53.770 --> 00:02:56.050
I had prepared. I was so prepared.
54
00:02:56.469 --> 00:02:59.110
I was going to give a TEDx talk, my first
55
00:02:59.150 --> 00:03:02.889
TEDx talk, and I thought this is going to be amazing.
56
00:03:03.389 --> 00:03:05.699
How blessed am I that I have an opportunity to
57
00:03:05.780 --> 00:03:10.050
share some wisdom with the world. And as I prepared
58
00:03:10.069 --> 00:03:14.009
for my talk and got my notes together, my 20-minute presentation,
59
00:03:14.659 --> 00:03:17.020
where was I going to take this crowd? What journey
60
00:03:17.080 --> 00:03:19.360
was I going to take them on? And where was
61
00:03:19.419 --> 00:03:21.259
I going to land the plane, as I've shared with
62
00:03:21.300 --> 00:03:26.939
you before here on Effective Communication? And interestingly enough, like
63
00:03:27.080 --> 00:03:29.180
all great plans, like me trying to get home the
64
00:03:29.199 --> 00:03:32.639
other day, I walk out on that stage and I
65
00:03:32.680 --> 00:03:36.009
look at my audience and I think to myself, oh,
66
00:03:38.050 --> 00:03:43.610
Insert word there. Yes, panic took over. You see, I
67
00:03:43.650 --> 00:03:47.340
had prepared my talk for an audience for the United
68
00:03:47.379 --> 00:03:51.960
States of America. I realized that my talk was full
69
00:03:52.000 --> 00:03:55.800
of examples specifically from my experience in the United States
70
00:03:55.840 --> 00:03:59.680
of America. And as I looked at my audience, I
71
00:03:59.740 --> 00:04:02.659
later found out that my audience was represented by 124
72
00:04:02.659 --> 00:04:12.699
different nationalities. Literally, an international audience there for this TEDx conference.
73
00:04:13.979 --> 00:04:16.560
And as I thought right there in front of that group,
74
00:04:18.040 --> 00:04:21.019
oh my gosh, what am I going to do? Panic
75
00:04:21.060 --> 00:04:23.680
could set in, but I didn't have time to panic.
76
00:04:23.899 --> 00:04:27.120
I'm under the bright lights. I've got to deliver. As
77
00:04:27.199 --> 00:04:29.339
my mother always said, she was in theater. She said,
78
00:04:29.379 --> 00:04:33.220
this show must go on. So what I reminded myself
79
00:04:33.240 --> 00:04:35.860
of that moment, I trusted myself. I spent my whole
80
00:04:35.920 --> 00:04:40.439
life preparing to give this talk. One simple change, we
81
00:04:40.480 --> 00:04:43.990
could make an education that would revolutionize learning in the world.
82
00:04:44.769 --> 00:04:47.670
Oh, it was powerful. And my whole life has.
83
00:04:47.589 --> 00:04:51.050
Been dedicated to understanding this and how we could make
84
00:04:51.089 --> 00:04:54.709
this change, to change the way we develop people globally.
85
00:04:56.009 --> 00:04:59.639
And I knew it, even though my examples were American-based.
86
00:04:59.800 --> 00:05:02.399
I knew that I could tweak them to reach an
87
00:05:02.459 --> 00:05:03.560
international audience.
88
00:05:04.579 --> 00:05:07.329
So in that moment... I had to trust myself.
89
00:05:07.350 --> 00:05:09.860
I had to trust myself that I could tweak.
90
00:05:09.620 --> 00:05:13.420
It and go on. And you know what? 20 minutes later,
91
00:05:13.439 --> 00:05:17.040
I had a cheering audience. They were giving me applause.
92
00:05:17.079 --> 00:05:18.040
They were excited.
93
00:05:18.800 --> 00:05:21.449
So the fundamental lesson, what's the takeaway for you today,
94
00:05:21.509 --> 00:05:22.009
my friend?
95
00:05:22.750 --> 00:05:24.850
Trust yourself. Think about it.
96
00:05:25.569 --> 00:05:30.129
Spend your entire life knowing your material so well that
97
00:05:30.180 --> 00:05:32.639
you feel you own it. And if you do that,
98
00:05:33.220 --> 00:05:36.980
you will confidently give that presentation. Now go make it happen.
