Serving Customers Through Purpose Driven Technology with CDO Joel Austin

Pariveda CEO Margaret Rogers sits down with Joel Austin, Senior Vice President and Chief Digital Officer at Oncor Electric Delivery, a regulated transmission and distribution utility company in Texas. Joel leads technology, analytics, and customer engagement that supports more than 13 million Texans who rely on the grid every day. 

In this conversation, Joel shares how he leads through disruption, including mergers, outsourcing, and major industry change, while keeping technology teams connected to real customer impact. He explains what he calls the “accountability gene,” why it drives results, and how leaders spot it, support it, and build teams around it. You will also hear Joel’s perspective on legacy, talent development through internships, and why innovation, including AI, has to be guided by trust, safety, and responsibility when the work quite literally keeps the lights on. 

Learn more at ParivedaSolutions.com.

Produced by Carla Pratico, Polus Digital, Inc.