Możliwe, że dźwięk tego odcinka jest uszkodzony.
How to fix it?
O TYM ODCINKU
In this interview find out how you need to be leveraging VOC in your contact center with Shannon O'Connor, Regional Vice President, with Verint Solutions, a leading provider of Actionable Intelligence® solutions and services for enterprise workforce optimization and security intelligence. O'Connor answers your pressing call center technology questions!
Język angielski
Stany Zjednoczone
W TYM ODCINKU
WYSZUKAJ MINIONE ODCINKI
Wyszukaj minione odcinki Customer Management IQ.
INNE ODCINKI W TYM PODCASCIE
In this interview Andrew Hull talks about the importance of the multi-channel customer experience. He will share case studies with us from Match.com and MySpace.
Former Gartner Analyst Esteban Kolsky addresses key learnings in social CRM in addition to misconceptions about Enterprise 2.0, social media and customer management.
Interview with John Jantsch, author of The Referral Engine. In his book THE REFERRAL ENGINE: Teaching Your Business to Market Itself (Portfolio), marketing expert John Jantsch offers practical ways to harness the power of referrals for a steady flow of new customers. In this podcast Jantsch explore…
Interview with Brian Vellmure, Business Strategist, CRM Specialist, Profit Driver, Problem Solver and speaker at CRM Evolution, August 2nd-4th in New York City. Tune into this podcast for a sneak peak on Vellmure's program and what the CRM crystal ball holds for our industry.
Listen in on this interview for a sneak peak of Katz' session at the International Contact Center Exchange Conference in Miami this October!
Zastrzeżenie: Podcast i grafika osadzone na tej stronie pochodzą z Archive, który jest własnością jego właściciela i nie jest powiązany ani wspierany przez Listen Notes, Inc.
EDYTUJ
Dziękujemy za pomoc w aktualizowaniu podcastowej bazy danych.
