Możliwe, że dźwięk tego odcinka jest uszkodzony.
How to fix it?
O TYM ODCINKU
By examining the four P's of experience design - people, places, platforms and processes - healthcare providers of any size can create a customized, engaging and trust-building experience for patients and staff.
Cynthia Sharpe, Theme Park and Museum Principal at experience design firm ThinkWell Group, explains:
- What makes the best healthcare experiences similar to the best cultural and educational ones
- Why guests trusted the Disney Cruise Line experience during a healthcare crisis
- How strong healthcare experiences raise patient engagement, lower staff burnout and improve care.
Resources in episode:
- Recommended book: The Experience Economy, by Joseph Pine
- Check out the ThinkWell website and blog, reach out with questions
- For more on informal science education principals, which apply to patient engagement, visit The American Association of Museums and the Association of Science and Technology Centers.
Język angielski
Stany Zjednoczone
WYSZUKAJ MINIONE ODCINKI
Wyszukaj minione odcinki Allscripts On Call: The Healthcare Podcast.
INNE ODCINKI W TYM PODCASCIE
In this special episode, hear the full conversation between Dr. Geoff Caplea (Allscripts) and three leaders from ECRI Institute. Learn about the work the organization has done in the past decades to promote patient safety. Also hear how ECRI continues to align healthcare, technology and analytics t…
In this final episode of our series, Dr. Lorraine Possanza shares the outcomes achieved by the ECRI Institute’s Patient Safety Organization Workgroups, and how their multi-stakeholder teams "ferret out" the most useful information from decades of safety data. The ECRI experts, including Janice Kacz…
As the amount of healthcare patient data grows exponentially, provider organizations must comply with rapidly shifting compliance standards. dSheet leader Michael Kirwan discusses how the providers he collaborates with have worked to meet these standards – including Bluetooth, HL7 FHIR, and 5G – an…
In this special episode, Allscripts Ambulatory leader Leah Jones discusses the challenges physician practices face during a nationwide shift to value-based care. Learn how to identify financial and care gaps, and find where your organization can use the support of an expertise partner to achieve th…
Zastrzeżenie: Podcast i grafika osadzone na tej stronie pochodzą z Allscripts Healthcare, który jest własnością jego właściciela i nie jest powiązany ani wspierany przez Listen Notes, Inc.
EDYTUJ
Dziękujemy za pomoc w aktualizowaniu podcastowej bazy danych.
