Preview: Why Great CI Programs Don't Get Funded (and What to Do About It)
Why do strong continuous improvement programs sometimes struggle to secure funding?
In this preview of an upcoming KaiNexus webinar, Mark Graban talks with presenter Jeff Roussel, Chief Revenue Officer at KaiNexus, about a common problem: CI leaders often describe operational challenges in language…
We Thought We Solved That: The Art and Judgment Calls in the PDSA Cycle
What does it really mean when a problem “comes back” after a team thought it had been solved?
In this episode, Mark Graban reads his article, “We Thought We Solved That: The Art and Judgment Calls in the PDSA Cycle.” He examines how a frustrated executive’s question—“Why did the problem come back?”…
Why Continuous Improvement Programs Don't Get Funded (52 characters)
Continuous improvement work creates real value. Most of that value never reaches executives in a form they can trust.
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In this recorded webinar, Jeff Roussel, Chief Revenue Officer at KaiNexus, argues that CI does not have an impact problem. It has a translation problem. Only ab…
Humanoid Robots, Ford’s Quality Culture, and Burger King’s Quality Comeback
n Episode 9 of Lean Coffee Talk, Mark Graban and Jamie Flinchbaugh begin with World Cup observations that turn into a broader discussion about process measures, results, technology, officiating, and why referees are rarely the primary reason a team loses.
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Over coffee—cold b…
Mark Graban | How I Tested the Smallest Change
Summary
In this episode, I’m joined by Mark Graban, he’s an expert in Lean Leadership, Psychological Safety, and Continuous Improvement.
Mark and I discuss the idea of the “smallest test of change,” a principle rooted in lean thinking that can be applied far beyond manufacturing. Speaking of manuf…
Corporate Culture Expert: The best bosses are 'demanding but helpful'
Mark Graban is a corporate culture expert and author of 'The Silence Tax: How Leaders Drive Out Fear and Futility.' He joins Chris and Amy to discuss the so-called 'bad boss.' Graban comments on the recent pendulum swing from 'nice bosses' and, 'finding the sweet spot in the middle, finding bala…
Stop Blaming Workers: Fix Broken Systems and Bad Metrics
Stop Blaming Workers: Fix Broken Systems and Bad Metrics
Fire the employee who made the mistake and the next person in that seat will make the exact same mistake. That is the uncomfortable truth behind most operational failures. Leaders who want real improvement must stop bla…
Psychological Safety, Root Cause Analysis & Learning from Mistakes - Mark Graban
In this episode of TheIferia TechCast, Ezekiel Iferia sits down with Mark Graban, industrial andsystems engineer, Shingo Award-winning author of The Mistakes That Make Us:Cultivating a Culture of Learning and Innovation, and host of the My Favorite Mistake podcast. Drawing on decades ofoperational…
Leading People Who Know More Than You
Stephanie Mitchell came back from vacation and got called into the C-suite. They wanted her to run the hospital laboratory temporarily. She was an ICU nurse who had moved into administration, she knew nothing about lab work, and consultants were arriving to cut costs. She took the job and asked to …
Revisited: Tom Peters on Getting Fired from McKinsey and Extreme Humanism
In 1977, Tom Peters was fired from McKinsey. He had become so absorbed in the research that turned into In Search of Excellence that he lost track of the firm’s unwritten rules. He also took a Stanford teaching role without telling McKinsey, and his long hair didn’t help. In this revisited episode …
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