Industry Best Practices in Customer Experience with Amy Pressman
Amy is Co-founder, former President, and a current board member of Medallia, a public enterprise SaaS company that pioneered Experience Management and is the leader in helping organizations capture and act on customer feedback. At Medallia, Amy built and ran many key functions from Marketing and S…
Who Are All These People?
With every successful company, there comes a moment when things really start to click. But what happens when you hire 10, 20 or 200 new folks a week to handle the new business coming in? How do you inspire your team when you no longer know many of the people around you — at the company you founded?…
Hitting Clutch Shots
You have one chance to make your shot. Every eye in the room is on you, there’s no room for self-doubt, and failure is not an option. As your company grows, you’ll go up against the buzzer and face your competition time after time. In order to consistently nail the game-changing shots, you have to …
Customer Engagement: What Every SaaS Company Needs to Know
Whether through bots, voice, or social media, there are more ways than ever for to interact with customers. Does this create new considerations when it comes to satisfying them?
Guests: Amy Pressman, Medallia; Nicolas Dessaigne, Algolia; Lindsey Turrentine, CNET
Ep. 18: Letting feedback speak for itself
Amy Pressman, co-founder of Medallia, talks about the customer experience company's NPS work (5:46), the unique tactics of customer-centric companies (8:02) and the importance of sharing feedback with front-line employees (16:33).
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