Optimizing Your Amazon Returns Process To Capture Lost Revenue With JD Sass

JD Sass is the Co-founder and CEO of Axiom Return Solutions, a reverse logistics company helping Amazon sellers and brands recover value from returns. He leads solutions for returns management, inventory inspection, reimbursement claims, product reintroduction, and resale, supported by Axiom's custom returns software. With deep expertise in Amazon reverse logistics, JD helps brands reduce losses, uncover return trends, improve profitability, and make smarter post-purchase decisions across the supply chain.

For Amazon sellers, returns can directly impact profitability, inventory recovery, and operational efficiency. They can also reveal useful insights about product quality, packaging, and listings. So how can brands build a smarter returns strategy that protects margin?

The opportunity starts with treating returns as a source of operational data rather than simply a cost center. JD Sass, an expert in Amazon reverse logistics and returns management, explains how brands can recover more value by inspecting returned inventory, identifying products that can be reintegrated, and analyzing return patterns to improve packaging and product listings. JD also highlights the costs and complexity of managing returns in-house, from staffing and warehouse space to tracking, grading, and reimbursement claims. A structured, data-driven approach can help sellers reduce waste, recover inventory, and make more informed profitability decisions.

In this episode of The Digital Deep Dive, Aaron Conant talks with JD Sass, Co-founder and CEO of Axiom Return Solutions, about improving Amazon returns management and reverse logistics. JD explores how brands can recover inventory, use returns data to improve operations, and determine when outsourcing makes sense. He also touches on profitability, product grading, reimbursement claims, and testing a returns solution.