A Conversation with John Spence

Leaders need to be lean communicators more than anyone else, but they must also face the control paradox: they have to know when to shut up and relinquish control.

When NASA considered how to get a man to the moon, it took two years of persuasion to settle on the right approach. This fascinating story contains useful lessons for anyone trying to sell a new idea in a large organization.

Social skills may be only common sense, so why do they seem to be so uncommon today? Here's a four-step process to take your people skills to an uncommon level.

As a leader, you need empathy more than ever, but you tend to use it less and less as you rise. Here's how and why to avoid the empathy erosion trap.