Meet Suzanne Rubinstein: Mapping the Way Through Technical Writing

In this episode of Knowledge Base Ninjas, Suzanne Rubinstein, a technical writer at TruLogix Software, shares her unconventional journey into technical writing and the mindset that has shaped her career. 

Suzanne discusses her transition from government, tourism, and education into technical writing, driven by her curiosity about technology and her ability to explain complex concepts. She explains why curiosity is essential for technical writers, who constantly learn new products, industries, tools, and processes. 

The conversation explores the importance of learning by doing. Suzanne shares why she prefers to reproduce a process herself before documenting it, rather than relying solely on subject matter experts. She also discusses burnout, the value of experience, and why understanding your audience is essential to creating useful documentation. 

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