OVER DEZE AFLEVERING
Robert Allman is the Group Senior Vice President for Customer Experience at Dimension Data. Based in Johannesburg, South Africa, Dimension Data operates all over the world managing and consulting on technology and they have a strong focus on CX and customer analytics.
Each year for the past 22 years, Dimension Data has published their annual Global CX benchmarking report - this is one of those reports that everyone in the industry looks out for because it has a long history and deep insights into what companies are really doing.
In this edition of CX Files I talk to Rob about the findings from the 2019 research.
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OUDE AFLEVERINGEN ZOEKEN
Zoek naar eerdere afleveringen van CX Files.
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CX Files will return on September 3, 2026.
Enjoy the summer!
Mark & Peter
Disclaimer: De podcast en de illustraties die op deze pagina zijn ingesloten, zijn afkomstig van Mark Hillary and Peter Ryan, eigendom van de eigenaar en niet gelieerd aan of goedgekeurd door Listen Notes, Inc.
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