OVER DEZE AFLEVERING
CSM Quick Lesson with Laura Kightlinger.Navigating cultural nuances in the workplace can be tricky with customers but also with colleagues.Laura shares how to address cultural differences, ensuring everyone feels comfortable sharing ideas, regardless of culture.You can find the full conversation below:YouTube -https://youtu.be/F26r0xo05SASpotify - https://open.spotify.com/episode/5G7b9z2Y1D193LbSwQqglu?si=a8mvS7EVRaS2QnBL8AvcOALinkedin:Laura Kightlinger - https://www.linkedin.com/in/laurakightlinger/Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/Follow us on:Instagram - https://www.instagram.com/cstalkspodcast/Tik-Tok @customer.success6Explore Our Podcast Website - https://cstalkspodcast.com/
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OUDE AFLEVERINGEN ZOEKEN
Zoek naar eerdere afleveringen van Customer Success Talks: Real Challenges, Experts' Advice.
ANDERE AFLEVERINGEN IN DEZE PODCAST
Why do clients fail to get results? Maranda Dziekonski explains how to use AI to align your strategy with their real business goals.
Many CSMs focus entirely on product usage, but that is often missing the bigger picture. Maranda Dziekonski joins the podcast to explain how to move beyond basic met…
Customer Success is about revenue now. Learn why financial acumen is the skill that separates top CSMs from the rest. 🧡
Most CSMs focus on relationships, but if you can’t talk money, you lose your seat at the table. Laura Kightlinger joins the show to break down how to bridge the gap between Custo…
Stop reacting to every Slack message. Learn the productivity shift every CSM needs to stop burning out and drive revenue.
We all feel the pressure of an immediate reply, but most of that stress is imagined. Leslie Venetz, a top B2B sales expert, joins us to break down how to stop living in a react…
Getting your first Customer Success leadership role can feel impossible.
Most job descriptions ask for 3–5 years of management experience…
but how do you get that experience if no one gives you the first opportunity?
In this episode, I sit down with Bhumika Arora to break down how Customer Succes…
Customer Success Managers often mistake empathy for a lack of boundaries. Here is how to protect yourself and your clients.
Many professionals think a people-first approach means saying yes to everything. In this conversation with Diego Ospina Lopez, we break down why empathy without limits leads …
Disclaimer: De podcast en de illustraties die op deze pagina zijn ingesloten, zijn afkomstig van Bayron Toruño, eigendom van de eigenaar en niet gelieerd aan of goedgekeurd door Listen Notes, Inc.
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