OVER DEZE AFLEVERING
What if the secret to a business that runs smoothly even when you're not there isn't about working harder, but about building systems that make consistency inevitable?
Marianne Page author, speaker, and former senior manager at McDonald's with nearly three decades of experience joins us for a conversation about predictable performance, Sticky Systems, and what it really takes to win the trust and loyalty of your customers and your team.
Marianne Page spent almost thirty years with McDonald's, where she learned what consistency really means not perfection, but doing the right things, the right way, every day. As a senior manager, she saw how clear systems, simple standards, and a strong culture can make a business run smoothly and predictably. Along the way, she received the President's Award (for the top 1% of performers worldwide) and the Circle of Excellence Award (for the best teams globally). For the past fifteen years, she's worked with scale-up businesses that want that same sense of reliability and consistency a business that runs well, even when they're not there.
Her focus is on what she calls Sticky Systems—the hiring, training, and feedback systems that make everything else work. When those are in place, your team knows what good looks like, takes ownership, and delivers a consistent experience without you having to micromanage. She is the author of three bestselling books Simple, Logical, Repeatable, Process to Profit, and Mission: To Manage and her keynote talk, Kickass Consistency, shares what it takes to achieve consistent leadership, consistent team performance, and a consistent customer experience.
In this episode, Marianne Page shares how her 27 years with McDonald's influenced her understanding of systems, the common mistakes business owners make that prevent them from achieving consistency, and what "Simple, Logical, Repeatable" really means. She also discusses how to step back and let your team run the systems, why systems don't stifle creativity, and how to build a consistently high-performing team.
If you're a business owner who feels overwhelmed by the idea of systemising, or you're ready to build a business that runs reliably without your constant involvement, this conversation with Marianne Page will give you the what, how, and why of business systems—and inspire you to achieve the levels of consistency that win trust and loyalty.
In this episode, we explore:
· How Marianne's 27 years with McDonald's influenced her understanding of systems
· Common mistakes business owners make that prevent consistency
· What "Simple, Logical, Repeatable" means and why it's crucial for consistency
· Advice for business owners overwhelmed by the idea of systemising
· How to step back and allow your team to run the systems—and build trust to do so
· How consistent systems impact customer satisfaction and loyalty
· Why systems don't stifle creativity—and how to respond to that concern
· How to identify the areas of your business that would benefit most from systems
· How to ensure new hires quickly adapt to and excel within existing systems
· Key elements of an effective hiring system and how they build a high-performing team
· Kickass Consistency: consistent leadership, team performance, and customer experience
· Big Mac Thinking: bridging the gap between people and systems
· Building your blueprint for scale, growth, and franchising
Connect with Marianne Page:
· Website: https://mariannepage.com/
· LinkedIn: https://www.linkedin.com/in/mariannepage/
· Facebook: https://www.facebook.com/mariannepage/
· Instagram: https://www.instagram.com/mariannepage/
· YouTube: https://www.youtube.com/@mariannepage
Get Her Books:
Simple, Logical, Repeatable, Process to Profit, and Mission: To Manage
Available now
https://mariannepage.com/
Learn More:
Visit her website to understand how she can support you through training, consulting, or speaking at your event.
https://mariannepage.com/
