Dispatch Demystified: Inside Chicago 911

Imagine 20,000 calls per day. On average, that's what Chicago's Office of Emergency Management and Communications (OEMC) is handling, from minor disturbances to life-and-death situations. And as a decorated 911 dispatcher with nearly 30 years experience, Amy Lovell's insight and contributions have helped shape the way police and fire teams respond. A go-to dispatcher for any major event where the eyes of the world are on Chicago — from parades to protests — Amy has won Illinois' Telecommunicator of the Year award twice, specifically for her professionalism and leadership during 2024's Democratic National Convention and the NATO Summit of 2012. Joined this week by Ozinga's Health & Safety VP Adam Pummer and Safety Manager Steve Lindley, Amy helps us learn what to expect on the other end of the line in an emergency, and how she's mentoring the newest generation of dispatchers. Full video of this conversation is available at http://ozinga.com/podcasts.

Follow Amy Lovell: https://www.linkedin.com/in/amy-lovell-b41b9740/

Connect with Chicago OEMC: https://www.chicago.gov/oemc

Follow Adam Pummer: https://www.linkedin.com/in/adam-pummer-csp-asp-chst-943835a/

Follow Steve Lindley: https://www.linkedin.com/in/stevelindleycsm/

Connect with Ozinga: http://ozinga.com

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Founded in 1928, Ozinga is a fifth-generation, family-owned American company, leading the industry in ready mix concrete, energy and logistic solutions. From small town driveways to stadiums and skyscrapers, our purpose is to make a positive impact on individuals, their families and our community for generations. Each episode of Chasing Zero explores the real stories, strategies and innovations that drive us toward one powerful goal: Zero incidents and zero injuries.