OVER DEZE AFLEVERING
Eric Broulette, Director of Global Support at WP Engine, shares his best practices for building and maintaining a relationship between the customer support and product teams. Eric credits this strong relationship at WP Engine as one of the key reasons his team’s support interactions decreased by 5% last year, despite the company’s customer base growing by 20%. And this year, his team is on pace to decrease volume even more.
In this episode, Eric shares how he builds a great relationship with product, why that collaboration is so important, and what data his team uses to act as the voice of their customers.
In this episode, Eric shares how he builds a great relationship with product, why that collaboration is so important, and what data his team uses to act as the voice of their customers.
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OUDE AFLEVERINGEN ZOEKEN
Zoek naar eerdere afleveringen van Beyond the Queue: Inside Customer Support.
ANDERE AFLEVERINGEN IN DEZE PODCAST
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Abby Armada, Customer Support Manager at Flickr, shares why she thinks support leaders should hire agents with unconventional resumes. Abby’s team is full of unconventional support heroes, including former teachers, a bank teller, photographers, retail workers, a geologist, and more. Even Abby hers…
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