Your First CS Hire Explained
Rav Dhaliwal, venture capital investor at Crane (formerly the first UK employee at Slack where he founded the global Customer Success team), shares his advice on when founders should introduce Customer Success and what they should look for in that first leadership hire.
The Vinny Capp Podcast - Episode 26
Rav Dhaliwal is a children and youth practitioner currently operating out of Alberta. On today’s podcast we discuss healthy coping strategies to help you survive the #Covid19 #Pandemic. Also we discuss the increase in children’s mental health issues such as anxiety and depression. Rav breaks down t…
323 The Business Model Innovation of Customer Success
This article originally appeared on the Customer Success Leadership Network blog.
We are thinking about customer success all wrong. We think it’s a function. A department. A post-sales team. The enlightened among us think customer success is a philosophy or even an organizational design principle.…
Growth at all costs is DEAD! Customer Success will be the future.
Jan joins Dillon to recap the week that was and the most important topics in Customer Success, including discussions around what skills it takes to be in CS and the shift away from growth-at-all-costs and towards sustainable strategies.
Who is Jan Young?
LinkedIn
Email: jan@thesuccessleague.io
The…
022 Rav Dhaliwal How to reinvent an entrenched SaaS function
Rav Dhaliwal is an investor and venture partner at Crane Venture Partners. He previously led customer success organizations at Slack, Zendesk, and Yammer, and before that support at Salesforce and IBM. In this episode, we talked about Rav’s newest article, “The problem with customer success,” which…
What Can CS Learn from Sales in Order to Drive Revenue Growth?
Episode Guest: Rav Dhaliwal, Investor & Former CS ExecLinkedIn Profile | Rav's Blog Link to Rav's article: The Opportunities for Customer SuccessIn the inaugural episode of CS RevSpeak, Angeline sits down with Rav Dhaliwal, a seasoned Customer Success executive turned investor, to explore the evol…
When Sales & Customer Success Work Together, Revenue Follows | EP26
Customer success is at a crossroads. Does it need a complete rebrand? A new strategy? A bigger role in driving revenue?
In this episode, Alex Raymond talks with Rav Dhaliwal, a veteran in customer success and account management, about what’s working, what’s broken, and what needs to change. Rav…
197. Rav Dhaliwal, Investor and Limited Partner, Crane - CS Meets Revenue: AI, Agents, and the New Customer Success
In this episode, we’re joined by Rav Dhaliwal, recovering software exec turned early-stage VC at Crane. A longtime CS leader and board-level advisor, Rav breaks down how AI is reshaping Customer Success, from onboarding and telemetry-driven predictions to agentic workflows, while pushing CS to conv…
The Sale Never Ends: Rethinking Post-Sale Growth with Rav Dhaliwal
Many companies believe the work is done once the deal is closed.
From an investor’s perspective, that’s where the real work begins.
In this episode of Expand, Rav Dhaliwal shares what he consistently sees SaaS companies get wrong after the sale — and what strong post-sale execution actually looks l…
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