The Digital Edge S2 Ep.10 | Navigating the Hidden Costs of the AI Boom with Phil Fersht
In this episode of The Digital Edge, host Mark Reed-Edwards sits down with Phil Fersht, founder and CEO of HFS Research, to dissect the critical operational and financial realities of the enterprise AI boom. Phil pulls no punches as he warns CMOs about the skyrocketing economic constraints of autom…
Phil pods with Genpact CEO Balkrishan "BK" Kalra: The $18 trillion reason your AI isn't working
In this episode of From the Horse's Mouth, HFS Research CEO and Chief Analyst Phil Fersht sits down with Balkrishan “BK” Kalra, President and CEO of Genpact, for a candid conversation on why most enterprises are still chasing AI returns on broken foundations, and what it actually takes to unlock va…
Phil pods with Exponential View Founder Azeem Azhar: There is no AI bubble: The enterprise velocity gap & China's efficiency moat
In this episode of From the Horse’s Mouth, HFS Research CEO and Chief Analyst Phil Fersht sits down with Azeem Azhar, founder of Exponential View, Bloomberg contributor, and author of Exponential, for a candid conversation about where AI really stands inside the enterprise.
Azeem explains why he be…
Phil pods with Rohan Narayana Murty, Founder and CEO, Workfabric AI: Why your AI fails without context, the work graph & the rise of digital twins
In this episode of From the Horse's Mouth, HFS Research CEO and Chief Analyst Phil Fersht speaks with Rohan Narayana Murty, Founder & CEO of Workfabric AI, Harvard computer science PhD, former MIT postdoc, and only the second computer scientist after Marvin Minsky to be elected to the Harvard Socie…
Phil pods with You.com Co-Founder and CEO Richard Socher: Everyone becomes a manager of AI — The Eureka machine & the new science
In this episode of From the Horse’s Mouth, HFS Research CEO and Chief Analyst Phil Fersht speaks with Richard Socher, co-founder and CEO of You.com, co-founder and CEO of Recursive, founding investor at AIX Ventures, and author of the forthcoming book The Eureka Machine.
A pioneer in modern NLP, Ri…
Phil pods with Firstsource MD & CEO Ritesh Idnani: There's no soft landing for a labor-first model in AI
In this episode of From the Horse’s Mouth, HFS Research CEO and Chief Analyst Phil Fersht speaks with Ritesh Idnani, MD & CEO of Firstsource, for a candid discussion on how AI is reshaping the business process services industry.
Ritesh argues that the next five years will define the future of BPO…
Phil pods with BMO's Kristin Milchanowski: Quantum advantage arrives this year
In this episode of From the Horse’s Mouth, HFS Research CEO and Chief Analyst Phil Fersht speaks with Kristin Milchanowski, Chief AI & Quantum Officer and Founding Director, BMO Institute for Applied Artificial Intelligence & Quantum, BMO Financial Group.
Kristin explains why becoming an AI-first …
Phil pods with Box co-founder and CEO Aaron Levie: AI agents look more like BPO than software — The next decade of work
In this episode of From the Horse’s Mouth, HFS Research CEO and Chief Analyst Phil Fersht sits down with Aaron Levie, co-founder and CEO of Box, to explore the next decade of enterprise AI, agents, and knowledge work.
Aaron explains why the first phase of AI, largely the chatbot era, delivered in…
From Artisan to Factory: How Services Businesses Are Becoming Software
What if the biggest transformation happening in enterprise today isn't about technology — it's about services becoming software?
In this episode, Dominic Wellington and Jeremiah Stone sit down with Kit Cox, Founder & CTO at Enate, to explore the concept of "services as software" — a term coined by…
Phil pods with Pegasystems Founder and CEO Alan Trefler: Agents calling agents is madness
In this episode of From the Horse’s Mouth, HFS Research CEO and Chief Analyst Phil Fersht sits down with Alan Trefler, Founder and CEO of Pegasystems, for a candid conversation on how enterprises should approach AI without getting caught up in the hype.
Alan explains how Pega uses generative AI in…
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