# Nicole Carlson

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Public Voices Spotlight: Why Listening Is the Whole Job

Welcome back to Public Voices by NEOGOV, a podcast built for public sector leaders, HR professionals, and public safety personnel who want real conversations about the work they do every day. In this episode, host Nicole Carlson sits down with Rebecca Butka, an HR consultant with the State of Wyom…

What Poor Communication Actually Costs Your Team

What does poor communication actually cost? Not the theory of good communication, the receipts. Welcome back to Public Voices by NEOGOV, a podcast built for public sector leaders, HR professionals, and public safety personnel who want real conversations about the work they do every day. In this epi…

How to Change Your Workplace Culture When You're Not in Charge

You see what needs to change at work. Your leader doesn't. So what do you actually do? Welcome back to Public Voices by NEOGOV. In this episode, hosts Doug Shoemaker and Nicole Carlson make the case that culture is not set by the person in the corner office alone. Everyone shapes it, and you do no…

The Readiness Gap: What 2,000 Public Safety Pros Told Us

Welcome back to Public Voices by NEOGOV. In this episode, hosts Doug Shoemaker and Nicole Carlson dig into the Top 5 Public Safety Workforce Trends of 2026 and what the report calls the readiness gap, the widening space between what agencies are asked to do and the capacity, systems, and processes…

How One Chief Made Wellness Real in His Department

Most wellness programs live on a poster. This chief made his department actually live it. Welcome back to Public Voices by NEOGOV. In this episode, hosts Doug Shoemaker and Nicole Carlson sit down with Chief Danny Thompson of the Waukesha Police Department, one of public safety's most passionate v…

Fear Is Expensive: Why Leaders Stay Quiet, and What It Costs

Welcome back to Public Voices by NEOGOV. In this episode, hosts Doug Shoemaker and Nicole Carlson take on the kind of fear that quietly costs organizations more than almost anything else. Not the dramatic kind, but the everyday kind that shows up as "we don't have the budget," "the timing isn't rig…

Public Sector Hiring: More Applicants, New Challenges

“Mission matters, but it cannot carry the job posting on its own.” More people are applying for public sector jobs, but government agencies are still struggling to fill critical positions. What’s behind the disconnect? In this episode of Public Voices by NEOGOV, hosts Nicole Carlson and Doug Shoem…

The 10-3-1 Rule: How to Make Conference Takeaways Count

“One small change makes a huge difference.” You leave a conference full of ideas, inspiration, and pages of notes. But what happens when you get back to work and those ideas never turn into action? Recorded live at NEOGOV Ignite 2026 in Orlando, this special episode of Public Voices by NEOGOV featu…

Why Good Policies Fail in Law Enforcement with Principal Attorney Eric Daigle

“Why do you have it and not follow it?” Having the right policies in place is one thing. Making sure they're understood, followed, and enforced is another. So what happens when good policies fail? Recorded live at NEOGOV Ignite 2026 in Orlando, this special episode of Public Voices by NEOGOV featur…

IACP 2026 Recap: What's Changing in Policing?

"They're willing to break some boundaries, not for the sake of just doing it, but because it's the right thing to do and they believe in what the future could really look like for public safety." — Doug Shoemaker Welcome back to Public Voices by NEOGOV. In this episode, hosts Doug Shoemaker and Nic…