OM DENNE EPISODE
Dana Syme, Director of Client Experience at Incipio Workforce Solutions, joined hosts Jason Heflin, Jamie Swaim, and Molley Ricketts as the first guest at the 2026 Kentucky SHRM Conference. In her role, Dana acts as the bridge between clients, internal teams, and service partners to ensure an outstanding client experience across all operations except invoicing. Core challenges she solves for clients revolve around finding the right talent and keeping employees engaged over time.
While organizations often make grand promises during recruitment, retention suffers when the daily workplace reality fails to align with that advertised culture. Drawing on a diverse career path spanning talent acquisition, employer branding, marketing, and HR consulting, Dana brings broad industry expertise to her work. She considers her ultimate superpower to be a connector who lives by the motto "I don't know, but I know who knows," connecting clients to specialized experts when complex issues arise.
Continuing the podcast's tradition of connecting guest insights, Dana asked the next participant what their walk-up song would be if they were a KYSHRM keynote speaker? She shared that her own personal hype song is "So What'cha Want" by the Beastie Boys.
Dana, thanks for stopping by to speak with us! That's where we'll leave the conversation for today. Before we close the file, we invite you to reach out to us with questions, suggestions or other comments. We'd love to hear from you. Need Help Supporting Your Company's Recruiting and Staffing Goals? We're here to help. You can contact us via our individual websites, depending on your specific needs or questions: • Jamie Swaim, SPHR – http://www.ParcelKnows.com • Molley Ricketts – http://www.IncipioWorks.com • Jason Heflin – http://www.CrowdSouth.com We hope you found this file insightful and helpful. Thank you for listening!
