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At CES 2026, Voice AI showed up in cars, wearables, TVs, and home devices, and it's not waiting for customers to reach out. It's booking appointments, paying for parking, and remembering past interactions on its own. SoundHound, Kardome, and Transcarent are building "ambient support." Sup…
Customer Experience News is a weekly newsletter and video about the most important news and discussions for Customer Experience and Customer Support Leaders. SaaS platform companies wasted NO time building and launching Q1 updates. We don’t have a main story today due to the number of product relea…
Zendesk released unified navigation, standardizing their interface across Support, Admin Center, WFM, QA, and AI agents. Ada and Medallia announced a partnership connecting voice-of-customer intelligence directly to AI agent workflows. Pylon continues expanding channel support with SMS. Plus update…
February 5, 2026 - CX-News Headlines 0:00 Introduction1:03 Notion2:09 Intercom3:00 Zendesk3:39 Helply3:59 Lorikeet4:26 Sierra4:48 Decagon5:04 Pluno5:22 Plain5:34 Zipchat5:47 Outro You can find these links directly to these updates on our website at CX-News.comRush to Resolution offers professional…
Ansvarsfraskrivelse: Podkasten og kunstværket, det finnes indlejret på denne siden, er fra Brett Rush, som tilhører dens eier og ikke er tilknyttet eller godkjent av Listen Notes, Inc.