OM DENNE EPISODE
How Eclipse Helps Technology Leaders Reduce Risk in Complex Technology Transformations with Dave Dyson
Guest: Dave Dyson, Founder, Eclipse
Host: Alex Jarett, Founder, Technology Executives Club®
In Reducing Risk in Complex Technology Projects Dave Dyson discusses how Eclipse helps middle-market and larger enterprises plan, source, and manage complex technology transformations across networking, telecommunications, cloud, data centers, communications platforms, and customer experience.
Dave explains that internal IT teams may only undertake a major network transformation once every seven or ten years. Eclipse does this work every day, bringing the experience, provider relationships, and escalation paths needed to keep projects moving.
Using AI to Make People Better
The conversation also covers AI-enabled contact centers. Dave shares how AI can support employees in real time, surface relevant customer information, and help create an environment where “every agent is your best agent.”
Building an Infinite Company
Dave also shares why he is focused on building Eclipse beyond himself and how Simon Sinek’s The Infinite Game helped influence his thinking about leadership and the future of the company.
Topics Covered:
✳️ Networking and telecommunications transformation
✳️ Reducing technology project risk
✳️ AI-enabled customer experience
✳️ Building a company beyond the founder
➡️ Listen and watch: https://www.technologyexecutivesclub.com/blog/dave-dyson-reducing-risk-complex-technology-transformations-telecommunications-eclipse
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