OM DENNE EPISODE
On this episode of the Memory Makers Podcast, Russ sits down with Josh Liebman, ICAE—Guest Experience Strategist, Founder of Liebman Leisure Group, Co-Host of the AttractionPros Podcast, and Author of The Hospitality Mentality. Josh shares tactical strategies for de-escalating tense situations, empowering frontline staff, and building an intentional service recovery system.
"We can only fix the problems that we know about. Therefore, by you telling me about this issue, we're going to be able to resolve it not only for you, but for future guests as well."
— Josh Liebman, ICAE
Josh hits hard on how to stop viewing service recovery as damage control. By giving guests space to vent, establishing clear operational guardrails for compensation, and shifting from basic customer service to authentic hospitality, your venue turns service failures into your strongest loyalty drivers.
"We can only fix the problems that we know about. Therefore, by you telling me about this issue, we're going to be able to resolve it not only for you, but for future guests as well."
— Josh Liebman, ICAE
Josh hits hard on how to stop viewing service recovery as damage control. By giving guests space to vent, establishing clear operational guardrails for compensation, and shifting from basic customer service to authentic hospitality, your venue turns service failures into your strongest loyalty drivers.
Engelsk
USA
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ANDRE EPISODE I DENNE PODKAST
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On this episode of the Memory Makers Podcast, Russ is joined by Jack Slayton, Co-Founder and Chief Operating Officer at Game Show Studio. Together, they explore the shift toward live entertainment in Family Entertainment Centers (FECs) and location-based venues. Jack shares how transforming underut…
On this episode of the Memory Makers Podcast, Russ chats with Crosse Bearden, Marketing & Events Coordinator at Recoil Trampoline Park in Valdosta, Georgia. Crosse shares his tactical playbook for local community outreach, short-form video content, and practical AI tools.
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On this episode of the Memory Makers Podcast, Russ sits down with Dennis McIntire, VP of Strategic Development and Innovation at B&B Theatres. With over three decades of experience spanning marketing, construction, and corporate development, Dennis delves into the realities of blending movie th…
Ansvarsfraskrivelse: Podkasten og kunstværket, det finnes indlejret på denne siden, er fra Creative Works, som tilhører dens eier og ikke er tilknyttet eller godkjent av Listen Notes, Inc.
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