OM DENNE EPISODE
In this episode of E-Coffee with Experts, our host Austin Willman chats with Patrick Cunningham, Director & Co-Founder at Indulge, about how technical agencies can meaningfully use AI to elevate software quality, sales outreach, and long-term client value.
Patrick explains the discipline of human-centered research (talking to real users), how account-based AI research warms high-value leads, and why experienced developers remain essential even as tools like Claude Code and Codex accelerate delivery.
He walks through a real case (the My Breastfriend health app), showing how AI helped ship more secure, better-tested code — and why some projects should never be vibecoded without expert audits.
If you’re a founder, product lead, agency director, or marketer exploring AI for dev workflows, security, or ABM, this episode delivers practical frameworks, risk questions (GDPR/payment data), and a roadmap for blending human expertise with modern tooling.
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In this episode, we discuss:
01:10 - 02:25: What Patrick and Indulge actually do
02:25 - 03:55: Why human listening still matters with AI
03:55 - 05:10: Real user feedback vs AI assumptions
05:10 - 07:05: Using AI to find the right clients
07:05 - 08:45: Warming leads with account-based research
08:45 - 10:20: Why in-person meetings still work best
10:20 - 12:05: The tech stack Indulge uses today
12:05 - 13:55: How AI changes software development
13:55 - 15:45: Building a real health app with AI
15:45 - 17:40: Speed vs quality in AI-built software
17:40 - 19:55: The risks of vibecoding
19:55 - 22:05: When cheap apps become expensive
22:05 - 24:10: How agencies should use AI properly
24:10 - 26:00: Will AI replace developers?
26:00 - 28:20: Advice for new developers
Connect with Patrick Cunningham
https://www.linkedin.com/in/patrickjcunningham/
https://indulge.digital/
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