The Trust Factor Elevating CX Through Better Data for Commercial Success in Life Sciences | FocalCXM x Datagaps

In this powerful session hosted by FocalCXM and Datagaps, Mary Gainor Kirchner , Adithya Buddhavarapu (CEO,  @focalcxm ) and Anand Rao (GTM Leader,  @datagaps ) dive deep into why data reliability is the foundation of customer trust, compliant experiences, and commercial success in life sciences.Key topics covered:Rebates process challenges (animal & human health) and how to ensure accurate, timely payoutsVeeva Vault CRM → Salesforce migration: protecting data integrity before, during, and after cutoverAutomating Power BI / Tableau report validation to eliminate manual checks and build executive trustLive demos of data reconciliation, observability, and validation flowsThe future: vertical/agentic AI-driven observability tailored to life sciences processesWhether you're in commercial ops, market access, IT, analytics, or compliance — this session shows practical ways to create trustworthy data pipelines ready for AI and analytics.

Learn more & connect:🔗 FocalCXM: https://www.focalcxm.com🔗 Datagaps: https://www.datagaps.com

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