OM DENNE EPISODE
Robert Allman is the Group Senior Vice President for Customer Experience at Dimension Data. Based in Johannesburg, South Africa, Dimension Data operates all over the world managing and consulting on technology and they have a strong focus on CX and customer analytics.
Each year for the past 22 years, Dimension Data has published their annual Global CX benchmarking report - this is one of those reports that everyone in the industry looks out for because it has a long history and deep insights into what companies are really doing.
In this edition of CX Files I talk to Rob about the findings from the 2019 research.
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ANDRE EPISODE I DENNE PODKAST
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Jim Farnsworth is Founder and CEO of HiOctayne. He is based in Denver, Colorado. Jim has a long history as a senior leader within and advisor to multiple BPOs and CX experts. He is therefore well placed to comment on why the publicly traded BPOs have seen their share price collapse - and what can t…
CX Files will return on September 3, 2026.
Enjoy the summer!
Mark & Peter
Ansvarsfraskrivelse: Podkasten og kunstværket, det finnes indlejret på denne siden, er fra Mark Hillary and Peter Ryan, som tilhører dens eier og ikke er tilknyttet eller godkjent av Listen Notes, Inc.
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