# Stacy Sherman
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Top podcast episodes featuring stacy sherman.
222. AI Meets Human Touch: Redefining Customer Experience (Replay) | David Singer
Are you struggling to keep up with rapid tech changes in customer service while maintaining a human touch? Wondering how to integrate AI without losing your team's trust or overwhelming customers? In this episode of Doing Customer Experience Right, host Stacy Sherman and CX expert David Singer, Glo…
223. Becoming an Unforgettable Customer-Centric Company (Replay) | Jeanne Bliss
What can you do to be an unforgettable company that customers continue to buy from and rave about to others? What are ways to lead and unite your organization that would "Make Mom Proud?" In this episode of Doing CX Right®, host Stacy Sherman talks with Jeanne Bliss about these topics, including th…
226. Driving Positive Outcomes During CX Day, Customer Service Week & Beyond | Greg Melia
This podcast was previously recorded in Aug 2022. The actionable recommendations apply even more today! Have you heard about CX Day? Every October, people worldwide celebrate with their employees, agents, and clients. It reminds me of "Mother's Day" or "Father's Day." It's a time to intentionally c…
229. The Distinctive Business Advantage: New Research on Customer Retention | Jason Ten-Pow
Companies are investing more in customer experience than ever before, yet many still struggle to retain customers and win new ones. That contradiction led me to ask a simple question: What is driving customer decisions today, and how can companies gain a sustainable competitive advantage? To answer…
230. Creating a Frictionless Organization & Better Customer Experience (Replay) | Bill Price
Episode first aired in 2022. The actionable recommendations apply even more today! Being frictionless has become a strategic necessity. What does frictionless even mean? Why should you care? And, what are simple steps to remove customer pain points and get to a frictionless state based on learnings…
231. Cybersecurity Warning: Phone Hacked In Front Of 1K People | John Sileo
John Sileo lost his entire net worth and software business after his partner stole his identity, a devastating betrayal that inspired the Hollywood movie Identity Thief. While I sat in an audience of 1,000 people, he accessed my phone in under three minutes, proving how quickly human psychology can…
232. 8 Proven Ways to Celebrate CX Day & Customer Service Week All Year, and Why They Boost Retention | Stacy Sherman
Did you know there's an international Customer Experience (CX) Day and Customer Service Week dedicated to celebrating the people who create great experiences? Many companies overlook them or treat them as simple gestures, but they can be powerful opportunities to unite teams, build loyalty, and str…
233. How to Use New Research to Drive Massive Business Growth | Rick Parrish
Companies often focus on designing logical, frictionless transactions, but customers base their loyalty on emotion. This fundamental disconnect is driving customer loss. The latest data proves it, and this episode reveals exactly what to do to shift the trend at your workplace. Across the U.S., cus…
234. Best Leadership Advice: 200th Doing CX Right Podcast Highlights (Replay) | Stacy Sherman
Episode first aired in Dec 2025. The actionable recommendations apply even more today! What's the best leadership advice you've ever received or given? For her 200th episode of Doing CX Right, host Stacy Sherman shares a curated collection of the most memorable and actionable leadership wisdom from…
235. Accountability Over Excuses: How to Transform Your Business Culture for CX Success (Replay) | Robert Hunt
Episode first aired in 2024. The actionable recommendations apply even more today! What if your team took full accountability for every customer experience? Could shifting from blame to ownership be the key to lasting loyalty? In this episode of Doing CX Right℠, host Stacy Sherman engages in a thou…
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