# Holt Renfrew
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Holt, Renfrew & Co., Limited (doing business as holt renfrew and colloquially Holt's) is a Canadian luxury department store chain founded in 1837 by William S. Henderson. It is currently owned by Selfridges Group, through which it is affiliated with the European department stores Selfridges, Brown Thomas, and de Bijenkorf. The chain is comparable to the American department stores Barneys New York, Neiman Marcus, and Saks Fifth Avenue.Once "Furriers in Ordinary" to Queen Victoria, the chain was founded as a fur shop in Quebec City.
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In this episode, Alessia Bellusci shares what it was like growing up inside one of Calgary’s most well-known hospitality families, behind restaurants like Mercato, and the moment she realized she wanted to create someth…
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Ep. 26 Nour Semaan (Holt Renfrew) and Commerce Rewired at eTail
The conversation covers Nour's background, her role at Holt Renfrew, and her approach to attending industry events. It delves into the importance of loyalty programs and customer engagement, as well as marketing strategies and customer connection. Key takeaways include the significance of marketing…
The Return Policy Is Fine. The Part Where Nobody Listens Is the Problem
Online shopping returns open the conversation and land somewhere unexpected. The Holt Renfrew jeans story, five hundred dollars, wrong pair sent, three hundred and thirty dollars in compensation sought in court, is the starting point.
The real argument underneath it is about being heard. Jamie Ell…
NEW - She Got Sent the Wrong Jeans. The Store Agreed. She Sued for $330 Anyway
Online shopping returns take a strange turn in tonight's opener. A woman ordered five-hundred-dollar jeans from Holt Renfrew. The store sent the wrong pair. She sued for three hundred and thirty dollars in compensation for the inconvenience of completing the return.
The conversation moves to retur…
The Omnichannel Problem in Luxury Retail ft. Nour Semaan from Holt Renfrew | The Last Click Ep. 1
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Meta Description: Discover key retail insights from Nour Samon on customer experience and marketing automation. Learn to enhance conversions, reduce fatigue, and build lasting connections.
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Idan Driman - Your Loyalty Program Isn’t What Makes Customers Loyal
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Leading with Heart: Shopbop CMO Stephanie Roberson on Motherhood, NICU Trauma & Leadership | Golden Hour, Episode 58
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