# Chris Herbert

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S02 E01 Five Lies Australian Businesses Are Told About IT & Cyber

What if the biggest threat to your business isn’t a hacker — but the assumptions you’re making?Season 2 of the REDD Technology Podcast has arrived. Now hosted by Marco Nicosia, Chief Strategy Officer at REDD, alongside CEO Bryan Rogers and COO Chris Herbert, this season kicks off with a critical di…

S02 E02 Why “Nothing’s Broken” is the Most Dangerous IT Strategy

If nothing’s broken in your IT environment, are you sure it’s actually working for you? In this episode, you’ll hear REDD’s CEO Bryan Rogers and COO Chris Herbert, together with host Marco Nicosia, challenge a common assumption: just because nothing’s broken doesn’t mean everything’s working. You’…

Fit for Life – Community, Resilience and the Power of Belonging with Chris Herbert

Guest: Chris Herbert, Founder of Fit for Life Youth In this episode, James Russell and Alex Sellers are joined by Chris Herbert, founder of Fit for Life Youth, an award‑winning community organisation working with children and young people from disadvantaged backgrounds in Ladbroke Grove, London. Ch…

Openreach's Brutal Honesty About What it Really Took to Transform CX at National Scale with NiCE

  Upgrading 25 million homes to full fiber broadband is a logistical feat in itself. Doing it while delivering a consistently good customer experience – across 700 communications providers, each with their own messaging – is another challenge entirely. That was the reality facing Openreach before i…

Episode 19: DJ Raw's Vocal Booth Radio Show 67 5/5/26

1. Down By The River - Main Mix - Stacy Kidd, Tiffany Jenkins 2. Good Inside - Extended Mix - Sonic Soul Orchestra Ft Kathy Brown3. Nobody Knows - Cee Organ Vocal Mix - Larry La Brit, Corey Holmes 4. With You - Extended Mix - Sy Sez, Cleveland Jones5. J’adore - Four 7, Tiffany6. On The Way - Origin…

Spice Girls & Five Manager | "Most Artists Ask Me The Wrong Question" | CHRIS HERBERT

Chris Herbert put together the Spice Girls when everyone around him was telling him to make another boy band. He looked at the market, saw it was saturated, and went the other direction. He cast them like a TV show (Friends, specifically), giving each member an individual identity so the audience h…

The NiCE World London Takeover of the Punk CX Podcast Part One

Welcome to the NiCE World London Takeover of the Punk CX Podcast. This is Part One of a two-part series of chats that I had with NiCE executives, a couple of their clients and an analyst while at NiCE World London last week. In Part One, I have a chat with Michelle Cooper, Chief Marketing Officer…

AI Returns: Separating Value from Hype

For the past few years, the corporate world has been boldly surfing the initial wave of AI excitement. Boardrooms worldwide have poured hundreds of billions of dollars into Artificial Intelligence, fueled by grand promises of economic revolution. We were told productivity would skyrocket, costs wou…

Openreach's Brutal Honesty About What it Really Took to Transform CX at National Scale with NiCE

From Excel spreadsheets and NPS below zero to a 4.7 Trustpilot rating, Openreach and NiCE pull back the curtain on one of the UK's most ambitious AI deployments. Introduction Rhys Fisher, Associate Editor at CX Today, sits down with Chris Herbert, Director of Customer Service at Openreach; Eifion L…