00:00:00Introductions; Dean Wilson and Deka Chambers
00:01:42Definitions: Brain Injury Claims
00:04:20Importance of the right legal team
00:11:30Processes & Pathways
00:14:44Managing defendant offers
00:18:12Working with external professionals
00:22:57Second Opinions: When it doesn’t go to plan?
00:30:09Client Rapport: visits and touch points
00:41:08Red Flags and Professional Frustrations
00:44:00Getting it right: Key Takeaways