Ecommerce Coffee Break – The Ecom Marketing & Sales Podcast
Ecommerce Coffee Break – The Ecom Marketing & Sales Podcast
✓

Stop Trusting Your Star Ratings: Why 98% of Shoppers Still Leave Your Store — Cheryl Zajac | Why Your Star Ratings Fail, How Real Feedback Boosts Sales, What Non-Buyers Reveal, How Pre-Purchase Surveys Work, Why AI Misses Human Intent (#498)

00:28:08
Podcasts
RSS
Link

ဤအပိုင်းအကြောင်း

Stop Trusting Your Star Ratings: Why 98% of Shoppers Still Leave Your Store — Cheryl Zajac | Why Your Star Ratings Fail, How Real Feedback Boosts Sales, What Non-Buyers Reveal, How Pre-Purchase Surveys Work, Why AI Misses Human Intent (#498)

In this episode, we dive into why website analytics and star ratings fail to show the full customer journey.  

Cheryl Zajac, VP of Client Insights at BizRate Insights, shares how collecting pre-purchase and post-delivery feedback helps brands fix friction points and boost conversions.  

She also reveals how to capture non-buyer insights, use targeted survey triggers, and balance AI data with human understanding to drive true growth. 


Topics discussed in this episode:  

  • How star ratings hide critical checkout friction.
  • What 98 percent of non-buying traffic reveals.
  • Why pre-purchase surveys capture lost revenue.
  • How targeted triggers improve response rates.
  • What custom questions uncover about intent.
  • Why small sample sizes deliver actionable insights.
  • How post-delivery data boosts buyer retention.
  • What drives shoppers to competitor websites.
  • Why human empathy beats AI data analysis.
  • How real customer feedback fixes site drop-offs.

Star ratings tell you how customers feel. Bizrate Insights reveals what’s driving those ratings, helping ecommerce brands create smoother shopping journeys, inspire confident purchases, and build lasting loyalty. Turn verified shopper feedback into clear priorities and better customer experiences. Learn more at bizrateinsights.com/coffee 

Links & Resources

Website: https://bizrateinsights.com/coffee/
LinkedIn: https://www.linkedin.com/company/bizrateinsights/
X/Twitter: https://x.com/bizrateinsights

Get access to more free resources by visiting the show notes at https://tinyurl.com/yuhp9nv6


I'd love your feedback. Tap the the link to send me a text.

______________________________________________________

LOVE THE SHOW? HERE ARE THE NEXT STEPS!

Follow the podcast to get every bonus episode. Tap follow now and don’t miss out!   

Rate & Review: Help others discover the show by rating the show on Apple Podcasts at https://tinyurl.com/ecb-apple-podcasts   

Join our Free Newsletter: https://newsletter.ecommercecoffeebreak.com/   

Support The Show On Patreon: https://www.patreon.com/EcommerceCoffeeBreak   

Partner with us: https://ecommercecoffeebreak.com/partner-with-us/


စျေးကွက်ရှာဖွေရေး
စီးပွားရေး
စီးပွားရေးစွမ်းဆောင်မှု
စံမံခန့်ခွဲမှု
ပြုလုပ်ပုံ
AI နှင့် အချက်အလက် သိပ္ပံပညာရပ်
နည်းပညာသတင်းများ
နည်းပညာရပ်
အင်္ဂလိပ်
အမေရိကန်ပြည်ထောင်စု
JSONတွင် ဤအပိုင်းကို ရယူရန်APIကိုသုံးပါ။

ဤအပိုင်းထဲတွင်

ဤတဂ်များကို ပြင်ဆင်ပါ

ကူးယူချက် 🔗

Are you the producer of this podcast? Add a podcast transcript
Need Audio-to-Text? Transcribe with Listen411 in Just 60 Seconds

ပြီးခဲ့သည့် အပိုင်းများကို ရှာဖွေပါ

Ecommerce Coffee Break – The Ecom Marketing & Sales Podcast ၏ ယခင်အပိုင်းများကို ရှာဖွေပါ
ဤရှာဖွေမှုဘားကိုသင့်ဝက်ဘ်ဆိုက်သို့ထည့်ပါ

ဤ PODCAST တွင် အခြားသော အပိုင်းများ

How Businesses Use Text Messaging to Drive Revenue — Amanda McGuckin Hager | Why Text Beats Email Outreach, What Breaks With Disconnected Channels, How Opt-in Builds First-party Data, What RCS Is Exactly, How Frequency Affects Retention (#497)

How Businesses Use Text Messaging to Drive Revenue — Amanda McGuckin Hager | Why Text Beats Email Outreach, What Breaks With Disconnected Channels, How Opt-in Builds First-party Data, What RCS Is Exactly, How Frequency Affects Retention (#497)

In this episode, we dive into how businesses use text messaging to drive revenue. Amanda McGuckin Hager, CMO and CRO of TrueDialog, shares how her platform helps brands connect marketing, sales, fulfillment, and support into one seamless text conversation with every customer. She reveals why opt-in…
00:21:57
မျှဝေပါ
သိမ်းပါ
The Social-First Strategy Behind $100K in 90 Days — Tessa May Marr | How Organic Social Drives Revenue, How Paid And Organic Work Together, What Social Metrics Really Matter, Why Comments Can Drive Sales, How Customer Data Shapes Your Content (#495)

The Social-First Strategy Behind $100K in 90 Days — Tessa May Marr | How Organic Social Drives Revenue, How Paid And Organic Work Together, What Social Metrics Really Matter, Why Comments Can Drive Sales, How Customer Data Shapes Your Content (#495)

In this episode, we dive into turning organic social media communities into real business growth and revenue.  Tessa May Marr, founder and CEO of Marr Media Group, shares how a social-first approach helps DTC brands move away from siloed marketing and build integrated flywheels across organic, paid…
00:31:31
မျှဝေပါ
သိမ်းပါ
Human + AI: The Winning Formula For Better PPC — Stephanie Richter | How AI Powers Advertising, Why Human-AI Ad Collaboration Wins, How Automation Saves Seller Time, Why AI Beats Rule-Based Systems, How Micro-Data Drives Ad Bidding (#496)

Human + AI: The Winning Formula For Better PPC — Stephanie Richter | How AI Powers Advertising, Why Human-AI Ad Collaboration Wins, How Automation Saves Seller Time, Why AI Beats Rule-Based Systems, How Micro-Data Drives Ad Bidding (#496)

In this episode, we dive into how e-commerce sellers can combine human strategy with AI to scale ad performance without wasting budget.Stephanie Richter, CEO and co-founder of Adspert, shares how her AI platform helps brands optimize campaigns across major marketplaces like Amazon, Walmart, and eBa…
00:23:22
မျှဝေပါ
သိမ်းပါ
NEVER Waste Money On Meta Ads Again — Tiago Costa | How AI Lowers Your Acquisition Costs, How One Brand Hit 100x ROAS, How Broad Targeting Wastes Your Ad Spend, What AI Finds in Your Shopify Data, Why Signals Matter for Targeting (#499)

NEVER Waste Money On Meta Ads Again — Tiago Costa | How AI Lowers Your Acquisition Costs, How One Brand Hit 100x ROAS, How Broad Targeting Wastes Your Ad Spend, What AI Finds in Your Shopify Data, Why Signals Matter for Targeting (#499)

In this episode, we dive into how first-party data and audience intelligence can fix rising ad costs.  Tiago Costa, CEO of Clustie.ai, shares how using customer data helps ecommerce brands target high-intent buyers, lower acquisition costs, and boost ad performance without relying on broad targetin…
00:29:25
မျှဝေပါ
သိမ်းပါ
မသက်ဆိုင်ကြောင်းရှင်းလင်းချက်: ဤစာမျက်နှာပေါ်တွင် ထည့်သွင်းထားသော ပေါ့တ်ကာစ်နှင့် အနုပညာလက်ရာများသည် ၎င်း၏ပိုင်ရှင်၏ပိုင်ဆိုင်မှုဖြစ်သည့် Claus Lauter မှဖြစ်ပြီး Listen Notes, Inc နှင့် ဆက်နွှယ်ခြင်း သို့မဟုတ် ထောက်ခံထားခြင်းမရှိပါ။
PROMOTED
The best Podcast API to search all podcasts and episodes. Trusted by 15,200+ companies and developers.
The best Podcast API to search all podcasts and episodes. Trusted by 15,200+ companies and developers.
PodcastAPI.com

အကြံပြုချက်များ
ဤအပိုင်းကို ရယူရန် API ကိုအသုံးပြုပါ