# Chris Morrissey

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Episode 276: Understanding Osteopathic Medicine and GLP-1 Agonists with Dr Chris Morrissey

Join me, Dr Mike T Nelson, on the Flex Diet Podcast as I explore the pros and cons of GLP-1 agonists like Wagovi and Ozempic with Dr. Chris Morrissey, a fitness professional and general surgeon. Dr. Morrissey shares his unique insights on the benefits and potential risks of these medications, al ...

Diving to New Depths: ROV Program, Career Journey, and New Opportunities | S2, EP10

In this special episode, co-host Eugenie records her final WaveCast before setting sail on her next adventure. Joined by Chris Morrissey, a Marine Institute ROV program alumnus and current Ocean Technology Specialist and ROV Pilot, they dive into his career journey from student to ocean technolo ...

Fool’s Gold: Tech Vendors Are Selling You a Dream – But Handing You a Jigsaw Puzzle | Chris Morrissey, Zoom CX

Welcome to Episode 8 of Breaking the Blueprint – the podcast where we challenge conventional thinking on customer experience, loyalty, and leadership.In this episode, we sit down with Chris Morrissey, GM & Global Head of CX Sales and GTM at Zoom, for a no-holds-barred conversation about what’s r ...

Describing yourself as ‘AI-first’ is a mistake - Interview with Chris Morrissey of Zoom

Today’s episode of the Punk CX podcast is with Chris Morrissey, who is the General Manager and Global Head of CX Sales & Go-To-Market at Zoom, where he drives strategy and execution for the company's customer experience business. Chris joins me today to talk about why describing yourself as ‘AI- ...

Automate problems, not just symptoms - Interview with Nick Clark of BCG

Today’s episode of the Punk CX podcast is with Nick Clark, a Partner & Director in the Service & Support Operations practice at Boston Consulting Group (BCG), as well as the author of the Service Matters! newsletter, which is a weekly newsletter about customer service, that he writes in a person ...

All Calls: You had me at consciousness.

We’ve been doing these shows where we don’t book any guests, where we fill the hour with your calls. And your calls have been interesting and surprising and amusing. This hour, the conversation winds around to sneezing, the state of the union address, losers and losing, consciousness, Michael P ...

Direct from the Expo at Enterprise Connect 2026 with Zoom

Join me in this episode of Direct from the Expo, as I speak with Chris Morrissey, GM of Zoom CX, live from Enterprise Connect 2026. We dive into the latest innovations announced by Zoom, focusing on how the platform is tackling workplace friction through AI solutions. Chris highlights the import ...

214. How To Make Every Employee Accountable For Customer Loyalty | Chris Morrissey

Your contact center agents are not the only people responsible for your customer experience. Every person in your company who touches a product, a process, or a decision is shaping how your customer feels about your brand, whether they realize it or not. Chris Morrissey, General Manager of Custo ...

CCW 2026: What Is an AI-Native Contact Center? Zoom CX at CCW 2026

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At CCW 2026, CX Today's Rob Scott sat down with Chris Morrissey, General Manager of Zoom Customer Experience, to explore what separates genuine AI-native contact center platforms from legacy CCaaS vendors with AI bolted on — and why that distinction is now showing up directly in resolution rates ...

Zoom: From Conversations to Completion - How AI Is Reshaping Customer Experience

Send us Fan Mail Customer experience is changing. The focus is moving beyond simply having conversations with customers towards actually completing the task or resolving the issue.In this episode of Cavell Cloud Conversations, Finbarr is joined by Chris Morrissey from Zoom to explore how AI is t ...