Another Ducking Digest: October 30, 2023

In this episode of Another Ducking Digest, hosts Sarah Scudder and Lindsay Smith tackle the critical post-tech implementation phase for small and mid-sized manufacturers. They emphasize two key goals: first, to make the changes stick, they recommend celebrating the significance of the transformation, delivering personal and public leadership messages, and setting firm expectations for management and new process users. Second, they delve into the importance of learning from what went well and what didn't, expecting and embracing mistakes, and assessing how the People, Process, System equilibrium has shifted. They stress the need to anticipate push-back, uncover covert naysayers, and highlight that the implementation isn't a panacea, thus pushing for a second round of buy-in. They advise resetting and realigning the project for execution, challenging the team to acknowledge shortcomings, and seeking KPI tracking and concerns from all department managers, while rewarding superior execution. Tune in for a wealth of insights on post-implementation success.