Put down the bat: making peace with the mistakes, with Natalie Browne

Natalie Browne once went to make a $25,000 federal estimated tax payment and sent it to the state agency instead. She caught it, canceled it, and told the client. That kind of honesty runs through this conversation with the founder of Adding Technology, an accounting firm focused on construction and real estate. Natalie talks about the long road from solo bookkeeper to leader of a small team, and why letting people make their own mistakes is harder than quietly fixing everything herself. She gets into the pull of shiny new software, the vetting process her team now runs, and the perfectionism that had her losing sleep over a five-cent discrepancy. Her advice, repeated like a mantra, is simple: put down the bat. If you have ever been kinder to your clients than to yourself, this one will feel familiar.

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