The ITSM Practice: Elevating ITSM and IT Security Knowledge

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Your SOC Stops at the Firewall. Should It? - Part 2

13 Okt 2026

What happens when a cyber-physical threat crosses Cybersecurity, Physical Security, Facilities and IT Operations? This episode explores how SOC teams can correlate signals, establish incident ownership, define escalation thresholds and build a unified operating model to protect critical infrastr ...

00:13:43

Your SOC Stops at the Firewall. Should It? - Part 1

6 Okt 2026

Does your SOC really protect the entire business, or does its visibility stop at the firewall? In this episode of The ITSM Practice Podcast, Luigi Ferri explores drone threats against data centers and what they reveal about gaps between Cybersecurity, Physical Security, Facilities, IT Operations ...

00:07:28

ITIL 5: The 6C Model for AI

29 Sep 2026

AI that summarizes an incident is one thing. AI that disables accounts, isolates endpoints and blocks connections is another. In this episode of The ITSM Practice Podcast, Luigi Ferri explains the ITIL 5 6C Model for AI and why CIOs, CISOs and MSPs need to stop asking, “Are we using AI?” and sta ...

00:14:52

Should Your CMDB Know Your Business Risk?

22 Sep 2026

A critical vulnerability is not automatically a critical business risk. If your CMDB only tells you which server is affected but not the customer, service, contract, SLA, or revenue behind it, you are missing the information that matters. This episode explains why CISOs need a business-aware CMD ...

00:19:34

Is Your Security Stack Too Big?

15 Sep 2026

Is your security stack actually protecting you, or are you just paying for too many tools? This episode looks at security tool sprawl, unused capabilities, overlapping products, skills gaps and vendor dependency. Before buying another security product, understand what you already have, what your ...

00:13:37

24/7 IT Support: Why Coverage Is Not Capability

8 Sep 2026

24/7 support does not automatically mean 24/7 capability. In this episode of The ITSM Practice Podcast, Luigi Ferri explores how MSPs can design profitable 24/7 IT support using follow-the-sun models, AI, automation, Level Zero support, intelligent routing, and service tiers, while protecting en ...

00:11:37

The Last Human-Only Leadership Generation: How AI Is Transforming the Workforce

1 Sep 2026

AI is no longer just a technology tool, it is becoming part of the workforce. In this episode, Luigi Ferri explores why AI represents a workforce transformation rather than a technology project, and how CIOs, CISOs, and business leaders must rethink governance, digital workers, AI leadership, cy ...

00:11:28

ENISA Cyber Exercises: Why Testing Cybersecurity Isn't Enough

25 Ogo 2026

Are cyber exercises actually improving your cybersecurity resilience, or just satisfying compliance requirements? In this episode, Luigi Ferri explores ENISA's cyber exercise methodology, the gap between testing and real capability improvement, the role of MSPs in incident response, and why orga ...

00:08:30

Projects Deliver Outputs. Services Deliver Outcomes.

18 Ogo 2026

Projects Deliver Outputs, Services Deliver Outcomes: The Ownership Crisis Nobody Discusses. Discover why the biggest risk in any IT project begins after go-live. In this episode, Luigi Ferri explores the critical difference between project outputs and service outcomes, why Service Ownership is e ...

00:11:23