MENGENAI EPISOD INI
What happens when you combine one of the world’s most recognizable hospitality brands, more than 200,000 annual hires, an enormous frontline workforce, and a CHRO who has spent his career challenging conventional HR thinking? You get a can’t-miss episode of The Frontlines.
Hosts Tim Sackett and Madeline Laurano sit down with Kris Dunn, CHRO for Marriott International’s U.S. and Canada region, for a fast-moving conversation about frontline hiring, candidate experience, technology adoption, interviewing, and the recruiting data that never lies.
Kris takes listeners inside Marriott’s ongoing effort to make its frontline hiring machine faster, smarter, and more human. Marriott already possesses an extraordinary employment brand and attracts tremendous candidate interest, but demand alone doesn’t guarantee hiring success. The real challenge is converting that interest into quality hires quickly—without sacrificing the hospitality experience that defines the company.
One incredible proof point? Marriott’s post-interview candidate survey consistently generates a 93–94% positive rating. Kris explains why: The same hiring managers who create outstanding experiences for hotel guests bring that hospitality mindset into candidate interviews. Technology gets candidates through the door efficiently, while Marriott’s leaders provide the human connection.
