How a Small‑Town Pharmacy Became a Lifeline in Idaho’s Mountains

This week, we sat down with Valley Apothecary co‑owner Paula Shaffer to talk about building a community‑focused independent pharmacy in Ketchum, Idaho. Paula shares how their team expanded services like compounding, testing, supplements, and vaccinations—plus how they became a critical resource during COVID‑19. Along the way, she reflects on challenges facing independent pharmacies, the impact of technology on workflow, and how she supports better health in even the most remote of mountain towns. 

00:00 - Introducing Valley Apothecary 

03:15 - Paula’s path to pharmacy ownership 

07:58 - Serving a small mountain community 

12:34 - Compounding, supplements & added services 

15:40 - Becoming the town’s primary vaccinators 

18:56 - Overcoming barriers in independent pharmacy 

23:42 - Switching to new technology & workflow gains 

32:10 - The future of community-focused pharmacy care 

Hosted By: Johnathon Duhon | VP of PMS Sales, RedSail Technologies 

Guest: Paula Shaffer | Owner, Valley Apothecary 

Looking for more information about independent pharmacy? Visit https://www.redsailtechnologies.com