MENGENAI PODCAST INI 🔗
Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.
Hos:
Kekerapan kemas kini:
every 26 days
Purata panjang audio:
28 minutes
Temu bual tetamu
Mempunyai penaja
Bahasa Inggeris
Amerika Syarikat
55 episod
sejak 24 Sep 2020
episodic
DI DALAM PODCAST INI 🔗
EPISOD TERKINI 🔗
On this episode, we ask whether your website is quietly driving contact volumes — and how the right strategy can cut avoidable calls before they happen.
When a customer can't find an answer on your website, their need doesn't just disappear. It becomes a call or a ticket for your support team. C ...
CARI EPISOD LEPAS
Cari episod lepas bagi Questions for now - Compelling perspectives on digital CX.
EPISOD SEBELUMNYA 🔗
On this episode, we explore how agentic AI is turning the contact center into a growth engine — and how to make that shift without losing customer trust.
Salesforce is framing the 2026 Dreamforce conference around the agentic enterprise: organizations where AI agents handle routine work autonomo ...
On this episode, we ask why the knowledge top contact center agents have often never reaches contact center AI systems — and what it takes to build a feedback loop that captures it.
The most valuable knowledge in a contact center lives in two places: call transcripts, and the people already exce ...
On this episode, we look at where enterprise CX AI actually stands in 2026 — and why deployment and performance are not the same thing.
The Enterprise CX AI: 2026 Global Survey, conducted by Ryan Strategic Advisory and commissioned by TELUS Digital, reached 815 enterprise CX decision-makers repr ...
On this episode, we explore what rigorous AI safety testing looks like for customer-facing AI — and why most deployments carry more risk than the teams running them expect.
Testing AI before launch is standard practice. But one-time manual testing treats AI like a deterministic system. Model beh ...
On this episode, we explore AI orchestration in contact centers — and what CX leaders need to know to move from digitized chaos to operational clarity.
Most brands have implemented AI in their customer experience operations to some degree. But when systems are siloed, data is fragmented and work ...
On this episode, we explore how realistic voice simulations are accelerating agent readiness — and what CX leaders need to know to implement AI training at scale.
Gen ...
On this episode, we explore why enterprises often trust their CX service partners with their customers — but not their revenue.
A new IDC study, sponsored by TELUS Digital, reveals a striking imbalance between the percentage of enterprises that rely on a CX service partner for support and analyt ...
On this episode, we explore the critical connection between sales and customer experience teams — and why a misalignment might be costing you customers, revenue and brand reputation.
When sales sets expectations that CX can’t meet, customers may churn faster than you can acquire them, wasting yo ...
On this episode, we explore the hidden cost of overlooking agent experience — and how it impacts your customers.
Your contact center agents handle hundreds of customer interactions every week, from routine questions to complex issues. When your agents feel empowered, they resolve problems with c ...
Penafian: Podcast dan karya seni yang dibenamkan pada halaman ini adalah daripada TELUS Digital, yang merupakan hak milik pemiliknya dan tidak bergabung dengan atau disokong oleh Listen Notes, Inc.
ENJIN PENCARIAN PODCAST
Anda boleh menggunakan tapak web kami untuk mencari podcast3,832,202dan episod196,935,080mengikut orang, tempat atau topik.
Pelaburan dalam ilmu memberikan pulangan terbaik, jadi saya mendengar podcast.
‐ Benjamin "Llamacorn" Franklin
CARI EPISOD LEPAS
Cari episod lepas bagi Questions for now - Compelling perspectives on digital CX.
PODCAST SUDAH DITUNTUT
This podcast page is claimed and managed by
@telusdigital
SUNTING
Terima kasih kerana membantu memastikan pangkalan data podcast dalam keadaan terkini.
