Rate your shift: how live feedback improves nurses' working lives

What if there was an app on your phone where you could flag work issues directly to your manager on every shift? And then your manager acted to make changes?

Nurses Olivia Crossing and Annie Taylor launched the Rate My Shift app to allow staff to give feedback to managers at the end of every shift via an emoji with a particular expression, capturing how they feel at the end of each working day. After rating the shift, they are prompted to give feedback on anything from staffing levels and missing supplies to even a broken kettle.

In this episode of the Nursing Standard podcast, the nurses discuss the motivation behind their idea and how the process has made them better managers. They also talk through examples of workplace improvements that have been made possible via the Rate My Shift app.

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For more episodes of the Nursing Standard podcast, visit rcni.com/podcast

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