Heavy. Tedious. Outdated. The One Thing WestJet Crews Will Never Carry Again — Thanks to Apple | EP41

WestJet crews used to carry their entire jobs in heavy tote bags — paper manuals, paper shift trades, policy updates inserted page by page. It was tedious, inefficient, and everyone knew it had to change.

This is the story of what happened when WestJet went all-in on Apple devices across every cockpit and cabin. It's a story about a former flight attendant from a 500-person town in Newfoundland who became the person responsible for putting an iPad in every crew member's hand.

A story about what goes wrong when your device vendor is in another country and keeps shipping the wrong thing.

And a story about what "ready for takeoff" actually means when thousands of iPads are expected to work seamlessly before hundreds of daily flights.

This episode is told in a narrative format — cinematic, human, and unlike anything we've done before on Insight On.

Get Insight Flex for Devices, an AI-enabled Device as a Service (Daas) model because it can lower your total cost of ownership, automate lifecycle workflows, and enhance your employee experience: https://www.insight.com/en_US/what-we-do/expertise/digital-workplace/device-as-a-service.html

Learn more about effortless Apple device management for the modern workforce: https://www.insight.com/en_US/content-and-resources/brands/apple/effortless-device-management-for-the-modern-workforce.html

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