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In this interview find out how you need to be leveraging VOC in your contact center with Shannon O'Connor, Regional Vice President, with Verint Solutions, a leading provider of Actionable Intelligence® solutions and services for enterprise workforce optimization and security intelligence. O'Connor answers your pressing call center technology questions!
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In this interview Andrew Hull talks about the importance of the multi-channel customer experience. He will share case studies with us from Match.com and MySpace.
Listen in on this interview for a sneak peak of Katz' session at the International Contact Center Exchange Conference in Miami this October!
Interview with Brian Vellmure, Business Strategist, CRM Specialist, Profit Driver, Problem Solver and speaker at CRM Evolution, August 2nd-4th in New York City. Tune into this podcast for a sneak peak on Vellmure's program and what the CRM crystal ball holds for our industry.
Interview with John Jantsch, author of The Referral Engine. In his book THE REFERRAL ENGINE: Teaching Your Business to Market Itself (Portfolio), marketing expert John Jantsch offers practical ways to harness the power of referrals for a steady flow of new customers. In this podcast Jantsch expl ...
Former Gartner Analyst Esteban Kolsky addresses key learnings in social CRM in addition to misconceptions about Enterprise 2.0, social media and customer management.
Penafian: Podcast dan karya seni yang dibenamkan pada halaman ini adalah daripada Archive, yang merupakan hak milik pemiliknya dan tidak bergabung dengan atau disokong oleh Listen Notes, Inc.
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