MENGENAI EPISOD INI
In this episode of Captive Conversations, Adam Foreman sits down with Matt Serwin, Director of Partnerships at Klaviyo, to discuss how hospitality operators can use data to truly understand their guests.
💡 Highlights:
• How Toast and OpenTable data power personalisation
• Why first-party data is the foundation of real loyalty
• What AI means for guest experience
• How to shift from vanity metrics to actionable insight
🎙️ “Data should make marketing smarter, not harder.”
Listen on Spotify, Apple Podcasts, or wherever you get yours.
#CaptiveConversations #HospitalityTech #Klaviyo #CRM #DataInsights
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CARI EPISOD LEPAS
Cari episod lepas bagi Captive Conversations, The Hospitality Podcast.
EPISOD LAIN DALAM PODCAST INI
Going back into the archive, this bonus clip comes from my Captive Conversations podcast with Josh Smith.
Josh explores the trade-off between specialist best-in-class technology and an all-in-one platform, including the responsibility created by integrations, item data, reporting and governance. ...
Going back into the Captive Conversations archive, this bonus clip features Lawrence Pelletier from RedCat.
Using a simple £100 order, Lawrence breaks down the difference between a third-party marketplace fee and a direct ordering model.
The example moves from roughly £30 in marketplace fees t ...
Going back into the Captive Conversations archive, this bonus clip features Steven Rolfe.
Steven and Adam discuss the difference between genuine technology capability and a fashionable label. Products may claim to be powered by AI or blockchain while relying on simpler tools behind the scenes.
...
Going back into the Captive Conversations archive, this bonus clip features Kitty Newman.
Kitty explains why TikTok has become a search engine for restaurant discovery. People planning trips and nights out are already using the platform to find places to eat in cities across the UK.
The point ...
Going back into the Captive Conversations archive, this bonus clip features Scot Turner.
Scot explains why a hotel restaurant is not only competing with other hotels. Guests may choose Starbucks, Grind or another independent venue because it offers comfortable seating, reliable WiFi and somewhe ...
Penafian: Podcast dan karya seni yang dibenamkan pada halaman ini adalah daripada CaptiveWiFI.com, yang merupakan hak milik pemiliknya dan tidak bergabung dengan atau disokong oleh Listen Notes, Inc.
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