MENGENAI EPISOD INI
In this episode, Barry Cooper sits down with Harry Donaghy, a contact centre advisor who went straight from sixth form into an apprenticeship — and never looked back.
Harry shares how he stumbled into the world of customer service while actually keeping an eye on a bigger prize: a career in foreign exchange and finance. From his first quiet day on the corporate desk to being thrown into the deep end on a high-volume private customer team, Harry opens up about the realities of contact centre life — the pressure, the pace, and the people.
Bahasa Inggeris
Amerika Syarikat
TRANSKRIP 🔗
Are you the producer of this podcast?
Add a podcast transcript
Need Audio-to-Text?
Transcribe with Listen411 in Just 60 Seconds
CARI EPISOD LEPAS
Cari episod lepas bagi ASA - Average Speed of Answer.
EPISOD LAIN DALAM PODCAST INI
The contact centre industry measures everything, but too often, it doesn’t hear the people behind the numbers.
In this first episode, I share why this podcast exists and the vision behind it: creating a platform where real voices, experiences, and perspectives from inside the industry are finall ...
In the first guest episode of Average Speed of Answer — the podcast for the people behind the headsets — host Barry Cooper sits down with George Papureanu, a Team Leader at a UK-based contact centre who went from his very first call (and a complete mind blank) to managing a top-performing team i ...
Barry chats with Lauren Baker about her journey from call handler to team leader. Lauren shares what it’s really like working in a fast-paced outsourced contact centre, supporting agents through challenging calls, building trust across remote and office teams, and keeping things simple when the ...
In this episode of Average Speed of Answer, I'm joined by Rami Lenzbergaite for an honest conversation about growth, resilience, leadership, and the reality of working in customer service.
Rami shares her journey from joining a contact centre part-time while at university, to becoming a team lea ...
Penafian: Podcast dan karya seni yang dibenamkan pada halaman ini adalah daripada Barry, yang merupakan hak milik pemiliknya dan tidak bergabung dengan atau disokong oleh Listen Notes, Inc.
SUNTING
Terima kasih kerana membantu memastikan pangkalan data podcast dalam keadaan terkini.
