[Greatest Hits] Driving Business Software Automation Effectively with Brent Sanders, Co-Founder of Verne and CEO of Formulated Automation
![[Greatest Hits] Driving Business Software Automation Effectively with Brent Sanders, Co-Founder of Verne and CEO of Formulated Automation](https://cdn-images-3.listennotes.com/podcasts/the-support/greatest-hits-driving-fIrOJh-FGjx-CFYsem0xSvb.300x300.jpg)
In this episode of The Support Automation Show, a podcast by Capacity, Brent Sanders, Co-Founder of Verne and CEO of Formulated Automation, joins us to discuss some of the best automation practices, how bringing software automation unlocks value at organizations, and the advantages of cross-product…
[Greatest Hits] How to Achieve Top-Class Customer Service with Lee Cockerell, Chief Learning Officer at Cockerell Academy and Founder of Lee Cockerell Creating Leadership Magic
![[Greatest Hits] How to Achieve Top-Class Customer Service with Lee Cockerell, Chief Learning Officer at Cockerell Academy and Founder of Lee Cockerell Creating Leadership Magic](https://cdn-images-3.listennotes.com/podcasts/the-support/greatest-hits-how-to-achieve-EdAcL04OJ1N-lDEMF2J8WUz.300x300.jpg)
In this episode of The Support Automation Show, a podcast by Capacity, we are joined by Lee Cockerell, Chief Learning Officer at the Cockerell Academy and Founder of Lee Cockerell Creating Leadership Magic. We discuss the role of leadership in creating world-class customer service.Episode resources…
[Greatest Hits] How to Achieve Top-Class Customer Service with Lee Cockerell, Chief Learning Officer at Cockerell Academy and Founder of Lee Cockerell Creating Leadership Magic
![[Greatest Hits] How to Achieve Top-Class Customer Service with Lee Cockerell, Chief Learning Officer at Cockerell Academy and Founder of Lee Cockerell Creating Leadership Magic](https://cdn-images-3.listennotes.com/podcasts/the-support/greatest-hits-how-to-achieve-CEXTg_N6BvP-2hNzKBPrgFY.300x300.jpg)
In this episode of The Support Automation Show, a podcast by Capacity, we are joined by Lee Cockerell, Chief Learning Officer at the Cockerell Academy and Founder of Lee Cockerell Creating Leadership Magic. We discuss the role of leadership in creating world-class customer service.Episode resources…
Enhancing Team Productivity, Job Application Insights and Work-Life Balance with Stacy Justino
What's the secret behind maximizing team productivity, and how can you effectively navigate the job application process while juggling work-life responsibilities? Join us as we chat with Stacy Justino, the customer support manager at Loom, who shares her insights on fostering collaboration and sett…
The Peak Experience: Mastering VIP Support & Scaling CX Strategy in the Gaming Industry| PS Podcast | Ep 10
How do you handle massive player volumes during game launches? How do you ensure VIP players feel truly valued?In this episode of The Peak Experience, Hannah Steiman, President of Peak Support, sits down with Stacy Justino, former Senior Manager of Customer Support at Big Fish Games, to explore the…
The Peak Experience: Unlocking High-Performing SaaS Support Teams| PS Podcast | Ep 11
Welcome to The Peak Experience—the podcast from Peak Support, where we dive deep into the strategies that make exceptional customer experiences a reality. In this episode, Peak Support’s President, Hannah Steiman, is joined by Stacy Justino, Product Support Manager at PetDesk and formerly Customer …
Support OKRs with Stacy Justino
Ever thought you're just stuck in the day-to-day? Then you tried to move the team forward? Enter: Objectives and Key Results (OKRs)
Stacy Justino joins me to talk through how to set your team up for success with OKRs and get them involved in the process.
What's worked?
What doesn't?
How do you sta…
Conquer QA Overwhelm with Stacy’s Fearless Ten-Ticket Method | Episode 20
This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time.
“Consistent quality review, I think, is better than no quality review.”
That’s the principle that guided Stacy Justino, Product Support Manager at PetDes…
The CX Files #21 - Stacy Justino
How do you NOT prove the ROI of your customer support team? By not speaking the language of the finance department (management's best friend).
Recently I talked with Stacy Justino, Product Support Manager at Petdesk and she explained exactly how to get from cost center to value driver for the entir…
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