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What builds great sales leaders?
In this episode of What Makes You Tick, Jennifer Nguyen breaks down how rejection, adversity, and resilience shaped her career in sales, account management, and revenue leadership.
From missing out on Junior Olympics competition to interviewing three times before landing a leadership role, Jennifer shares how mental toughness is developed — not learned — and why rejection is often the catalyst for long-term success.
This conversation dives deep into:
How rejection builds resilience in sales
Why account management is more complex than new business
The mindset required to build high-performing revenue teams
How to hire for coachability and mental toughness
Why great leaders take bets on people
The role of self-awareness in leadership development
How to raise the bar without burning out
If you’re a sales leader, CRO, account manager, or founder building a revenue team, this episode will challenge how you think about performance, rejection, and growth.
Topics Covered
Accomplishing big goals is a journey that requires persistence.
Mental toughness is developed through overcoming adversity.
Account management is a complex role that requires a consulting mindset.
Rejection can be a powerful teacher and motivator.
Celebrating team achievements fosters a positive culture.
Enablement for account managers is crucial for success.
Taking bets on people is essential for leadership growth.
Mapping accounts can streamline the sales process.
Self-awareness is key to being coachable.
Raising the bar continuously leads to personal and professional growth.
Who This Episode Is For
Sales leaders building high-performance teams
Account managers looking to grow into leadership
CROs scaling revenue functions
Founders transitioning from founder-led sales
Anyone navigating rejection in their career
About Jennifer Nguyen https://www.linkedin.com/in/jennifertaussignguyen/
Jennifer Nguyen is a revenue leader with deep experience in SaaS and account management. She has built and led high-performing teams, developed leaders of leaders, and champions mental toughness as a core driver of sustainable performance.
👤 About Richard Washington
Richard Washington helps founders and boards build high-performing GTM leadership teams through Tick Talent, specialising in early-stage and scaling B2B startups. He hosts What Makes You Tick?, a podcast on leadership, growth, and the decisions that shape companies. Find out more.
https://www.tick-talent.com/
Follow Richard on LinkedIn: https://www.linkedin.com/in/richwash/
Read Growth Magnet:
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