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In this episode recorded live at Law-Di-Gras, Kevin Daisy sits down with Matt McClellan of Hona to break down why law firms continue to struggle with client communication and client experience. Matt explains how modern consumers compare their legal service experience to companies like Amazon, Uber, and DoorDash, which means law firms must raise the bar if they want to keep clients informed and satisfied. He shares insights from hundreds of thousands of plaintiff interactions inside the Hona platform and highlights how automated updates, video content, and better communication workflows can increase trust, reduce anxiety, and help firms earn more five star reviews. This conversation gives managing partners practical ideas on improving their client journey from intake to case resolution.
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면책 조항: 이 페이지에 포함된 팟캐스트와 작품은 Kevin Daisey & Array에서 가져온 것입니다. 이 팟캐스트는 소유자의 재산이며 Listen Notes, Inc.와 제휴하거나 보증하지 않습니다.
